Knowledgable staff and easy to understand process.
Very professional, polite and overall pretty punctual with deadlines. Easy to work with!
Great experience Ted and his team where awesome. They kept me informed during the entire process..
very friendly and helpful.
I would definitely recommended this firm.To any veteran who may be looking to buy their first Home.
Poor communication, rarely returned phone calls too often communicated the wrong info, unreliable, didn't reach out for multiple days when problems arose
Response from Veterans United
Anthony, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is contacting you for more information and looking for ways we can improve.
Exceptional customer service and so patient in asking all my questions and explaining the process.
Sure, Veterans United was fairly easy to work with but usually loan agencies provide some type of credit towards purchase for using them
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I appreciated the outstanding customer service. As a client of Veterans United Home Loans, I felt respected and valued.
We found that Veterans United was very thorough, much more than we had anticipated. However if you have your finances in order and complete the to do list as quickly as possible it makes things move very smooth.
Underwriting was stressful, understandably so, my loan officer was exceptional tho.
