Veterans United was wonderful to work with. Our loan team was knowledgeable, responsive, and I could tell they truly cared about helping us purchase our home.
Very quick and excellent service!
Crystal, Damien, and Lance did a fantastic job when it came to this whole process.
!
Veterans United made this home-buying process 1million times easier than I ever expected.
Charlotte was Awesome!
My Loan Team paid extra attention to my loan file and I felt like I was their number one priority. I could not have asked for a better company to get a Home Loan through.
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The level of commitment to us was immeasurable. At no time did I feel like a "client/customer" I always felt like a "family friend". Every person that I spoke to was extremely friendly and helpful
Such a smooth process
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Website is fairly easy and contains a lot of educational videos in terms of learning about VA home loans and the processes involved.The disclosures provided could be better; if the documents reflected more realistic numbers or are updated to reflect changes, it would be helpful. The importance of accurate paperwork can make or break trust; especially if documents require signatures. The disclosures we received would include 30-year loans when we only wanted 15-year. Once the appraisal was complete, we requested new loan numbers to reflect 100% LTV but may have only received that once, then the future paperwork still showed 97% LTV. The best way to receive accurate pay-offs in a refi/bill consolidation would involve the new lender requesting those numbers and updating disclosures; this did not happen. This part isn't a big deal, but customers should be advised to work with prior lenders as they may have remaining balances. I am up to date on these things but most aren't.In the end, with enough self-advocating, I achieved my goals
Professional courtesy at every turn. Veterans United representatives were always ready to answer questions and provide immediate support.
Mr. Magsamen and Yount were on point. It was an absolute wonderful home buying experience.
From the very first phone call every employee was customer focused
From start to finish Bill Musick and his entire team were incredible. I called after being denied and being shunned by USAA. I called Veterans United after seeing all of the helpful information in different blogs by Veterans United. Bill was incredibly informative and after rerunning my credit set me up with Schuyler from the light house program. Schuyler was able to identify the small issue and within 2 weeks we had solved it and gotten pre approved for a home loan. From there everything from contacting Bill and his team to uploading documents couldn’t have been easier. We closed on time with no hiccups. I cannot thank Bill, Schuyler and Alycia enough, because of their knowledge and hard work my wife, kids and myself are now settling in in the home of our dreams. From a business standpoint, professionals like Bill, Schyler and Alycia cannot be found every day. I want to thank them again and will continue to recommend them to every Veteran I know!
