Had great service in all areas until it went to underwriting.
Everyone was great. They had the knowledge and personality that made it very pleasant. The timing and instructions made everything easy and fast.
I was less than pleased with the overall experience of the loan process. We were serviced by at least four different individuals...each seemed to not be on the same page as the other.We were given an initial list of docs needed to go to closing stating that this was all we needed. Then, we were asked for more and more and more docs...many of which were redundant. At one point, we were given a 48 hour notice to produce docs or at risk of losing the loan. This, I felt was one of the worst business approaches I have ever experienced. I'm a Veteran. I'm also 100% disabled with 70% PTSD. The LAST thing I needed was for someone to basically threaten my family with the probability of losing a home loan and essentially being without housing because I couldn't produce the laundry list of docs needed in 48 hours on a holiday weekend as we prepared to depart the country for our family vacation. That was extremely unprofessional and uncalled for.
Knowledgeable support help from start to finish
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It was very convenient for me to go through your company. I had special circumstances that required me to do things online and through email.
Cody and Paul made the process painless and easy!
I am really happy with a loan team and everyone.. they made this easy and pleasant. They are a great group of people.
The loan process was very interactive and I was able to communicate at all hours of the day / evening.
Exceptional communication with Sydney and Samantha. Extremely professional, prompt and friendly.
Best Veterans home loan people out there!
Speedy, efficient, kind, professional. So much more! EXEMPLARY!!!!!
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Experience first-hand why 355,964 homeowners give us a perfect score!
The process was ver easy for someone like myself who is busy during the day and I can just upload the necessary files at night while online. Very smooth process.
id like to make a commercial for you guys , I'm a believer thru and thru, you rock thanks Bruce A Jones
very thorough process.
Tim and Danielle were great
