Everyone did fine, but when people were out of the office and you got passed on to someone else, communication was not the best on your end, and when the person came back their emails showed that information was not passed between the substitute and the primary. Vacations happen, I get it. There just needs to be a list of something given to the primary, to keep him in the loop.
Everyone was amazing, especially meghan and deanna. very polite, very efficient. Would recommend to fellow veterans
Very knowledgeable team. Always ready to answer questions and put my mind at ease. Professional and courteous all around.
Very comforting having experienced people in my corner for my first home buying process.
The team I got the chance to work with was always on top of things and made sure I got the exact house I wanted. Everyone was easy to work with and they made sure I had exactly what I needed at all times.
Professional, informative, always respectful, and made the process as stress-free as possible.
Misty was amazing through our entire process. Periodic check-ins and clear communication during the pre-house shopping phase let us know that Misty really cared about our experience.
I couldn't have asked for a better team as Heidi, Alison and Nick kept my stress levels down during the entire process by answering all me question. Thanks you all !!!
Thank you for being patience with me. Took a while to find a good house to move in.
Thank you
I have and do recommend Veterans United. This is the second home loan I have used them for. Home buying buying can be a very stressful process, and for Veterans who already suffer from anxiety it often is even more difficult. Fortunately Veterans United has a team that is readily available to quickly answer questions and do their best to put Veterans at ease through the whole process. Thank You Veterans United.
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Working with Steve was truly a great experience. Step by step he explained the process, and what they needed from me was very clear. The process was smooth and stress free. I would definitely recommend Veterans United to my clients, and friends.
Madison and her team was outstanding!
Shelby and her team made a complex journey a dramatic success. I tip my hat to the and especially her for her profound customer support. Thank You so Much!!
Everything worked mediocre. In the beginning everything went well I was set up with realtors for selling and buying my home. There was a lot of communication and the website made it very clear on what I needed to do. I sold my house with no issues but when I was buying my new house that’s where all the issues starting coming up. The website kept losing documents that I uploaded so I would have to reupload them. And at closing for our new home, we found out that the lender failed to set up the appraisal on time. We were set to close on August 7th but on the the 4th that’s when we found out that it wasn’t going to happen. It’s extremely stressful when you have a family living in air bnbs with no idea when closing is actually happening shelling out more money that anticipated. Finally we were set to close on a certain date and that’s when we found out they still needed even more documentation from us. They waited until the day of to actually look over everything. I had to leave to back to work in VA leaving my wife to finalize everything. I was getting non stop texts and calls to verify information. Closing on the house turned into a four hour process. Finally after everything was done we found out that the money and down payment was sent to the banks too late for them to verify that they received it. My wife and our family had to get a room at a flea bag hotel to stay the night there with our pets making it even more stressful. They had to wait until the banks opened up in order to get the keys to the home concluding a very stressed out two weeks.
Response from Veterans United
Hi Nathan,
I’m really sorry to hear how stressful your closing process turned out to be. What you described with the appraisal timing, last-minute documentation requests, and the disruption to your family’s housing situation is exactly the kind of experience we work hard to prevent. I know how exhausting that must have been for you and your family.
I understand you’ve already been in touch with our Client Advocate team, and I’m glad you reached out. Your feedback has helped us work with the loan team to set clearer expectations around closing timelines, and that’s something we’ll continue to focus on. If there’s anything still weighing on you or if you’d like to talk through more details, I’d welcome that conversation anytime. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
