My overall experience couldn’t have gone better. Adam and Lyndsey were incredible, understanding, and patient. I commend them for how much time and work was put into our loan and home buying process. We were truly blessed with the best on the team!
I have been through mortgage companies and closings before and have never been had to get this much paperwork together. Not only was it like taking my blood, it was like taking the bone marrow too! I stayed on top of things, but every time I got things done and checked off the list of things to do, there were many more things added. It was a VERY PAINFUL and OVERWHELMING process!! There were too many people involved with the process to where I wasn't sure who to talk to at times. I tried to keep in contact with Hana, the loan officer mainly. She was very accessible and responsive through text, email and phone. I did like the app. While there was many things on the list to do, at least I could keep track of it. I also liked how easy it was to upload things in there. The only downfall with it was that it didn't pair with one of my banks.
Response from Veterans United
Todd, thank you for sharing your feedback. We understand how the home buying process can get stressful. We also know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. While we cannot change the experience you had we can and will use this as a learning opportunity. We are thrilled to hear that you had great communication with your Loan Officer and apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
Great experience felt very cared for and felt my voice was heard always
Wyatt was extremely helpful, I am very thankful for the help I received and very happy with the process
Our total experience was excellent and efficient.
I would like to say that more is more during the Offer to Closing phase. More communication about the steps to come, more transparency about fee structures and what’s expected within the process of getting a Clear to Close as well as what to expect for Cash to Close, and more insights on the community and surrounding area prior to buying would be warmly welcomed by anyone you assist in the future. Thank you so much for all your help and good luck to you in the future.
Veterans United Home Loans was by far the best lender we’ve ever worked with. The entire team was amazing. They made everything easy and effortless. Definitely 10/10.
Highly satisfied with Veterans United, but more specifically with Jospeh and his team! Every step was super smooth and easy due to the amazing communication. Jospeh and his team were incredibly professional and they made the entire process a breeze! I appreciated their explanations and quick responses to any question I had. I would recommend them to all veterans thinking about purchasing a home!
I've worked with Veterans united multiple times and all I can say is, FLAWLESS PERFORMANCE!!! THEY ALWAYS GO ABOVE AND BEYOND!!
A great team of professionals!
Kyle's team is great to work with. Their customer service is unmatched and they work with you in all aspects of the home buying process. Any and all questions I had were always answered. Grateful to have Kyle and his team in my home buying process. Thank you.
The entire team at Veterans United did an outstanding job of making the home buying process as painless as possible, thanks everyone for all that you do!
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A real team and absolutely terrific ambassadors for VU! The team? Randee, Sara, McKenna and untold more!
Every one was so kind I enjoyed my time with all of them and their work ethic
Veteran's United cares about getting you to the finish line! This is my second home purchase with Veteran's United and both experiences were very pleasant and uneventful. They truly care about you and your home loan and ensuring you are taken care of. From the additional touches like the assigned concierge to the gift box delivery, Veteran's United has your welfare in mind! They are very responsive and on top of things and will ensure nothing falls through the cracks throughout your financing journey!
Hunter and his team were the optimal team for us. Every bump we hit we found a way to get through it. We didn't use a realtor and it was quite the stressful situation for me as I was the "realtor". I am not a realtor. I made sure to stay up to date with all of my documents and to do's to make sure we didn't get behind on closing. I tried to close a week early and we did by 1 day. I greatly appreciate all the help and understanding this team of Hunter, Bianca, and Jared gwve us in buying this very difficult home buying process. Thank you again!!!
