During this loan process I think that the Veterans United team far exceeded my expectations. My first deal fell through and when I moved to the next home contract the team was ready to go. My closing was less than 21 days and they got it done.. I am very impressed.
As a first time buyer they made the process understandable and easy. Thanks for everything!
Veterans united has helped me from start to finish, my credit was awful and their credit helpers built me up to a place I needed to be, giving very specific instructions and getting me where I need to be.
The day my credit was where it needed to be they called me and asked if I was ready, no pressure at all, but we were ready.
Then once I got my pre approval found my home, it only took a month to take possession.
They made the whole process seamless, and stress free. They hooked me up with an absolute shark of a realtor, they worked fast and efficiently, and kept me looped in every step of the way. If you're not using veterans united for your home loan and buying process, you must of gotten in the military on an ASVAB Waiver.
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I was really confused a lot of the process and had to do a lot of outside research because everytime I asked questions to my realtor he would make it like my questions was a issue and it got to the point I recieve a new realtor
Response from Veterans United
Hi Jahzlon,
I’m really sorry to hear that your homebuying experience left you feeling confused and unsupported. It’s so important to have a team that helps guide you through the process and answers your questions with care, and I’m sorry that wasn’t the case for you. Buying a home can already feel overwhelming, and having to do outside research on top of everything else adds unnecessary stress—I truly apologize for that.
While I’m glad you were able to move forward with a new realtor, I’d love for my team to have the chance to look into what happened on our end to see how we can improve the experience for future homebuyers. If you’re open to it, please don’t hesitate to reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com.
Your feedback is incredibly important to us, and we want to learn from your experience to do better. I hope you’re enjoying your new home now that the process is behind you.
Everything went so smooth and simple. Has to set a record from beginning to end. It all happened so quick. Love every minute of the experience.
Thank you for such a great experience. Your technology platform made for a seamless process and Tommy Heller and team went above and beyond. VU has earned a loyal customer for life.
Using a VA loan to purchase a home is a very stressful and painful process compared to a conventional loan. But VU made it soooo much easier. If I didn't have my entire team helping me along the way, there is no way I could've done it. Every one of them went above and beyond my expectations to help me and I couldn't be more grateful.
I would recommend Kyle and his team to anyone in the market to purchase a home they made the process as easy as possible for me and my familyThank You for everything!
I want to just thank the team for everything. Your efforts have maybe our dream I'd owning a home a reality. My wife and I are no longer dreaming thank you
