Excellent service Jodi, Sam, Madeline and Thomas. Even my realtor was impressed by Veterans United!
VIRTUALLY FLAWLESS PROCESS, SERVICE AND CLOSING VERY MUCH APPRECIATED!
Tyler was very responsive and addressed all my mortgage questions. He helped me get a solid rate.
My wife and I would like to convey (we learned that word from our real estate dealings, lol) our deepest and most heartfelt gratitude to each and every one of the Veteran's United Team!!!Our journey began with Smith Gaddy on May 23rd. This being our first home ever (yes, at our age...), we did not know what to do or expect. We were guided by you all every step of the way. Our concierge (Casie) got us connected and on track for this process. She also hooked us up with our realtor. Tyler (our loan officer) got involved immediately and worked on our preapproval. Every step was detailed and explained in ways we could understand. The patience, understanding, and commitment was/is so amazing. Cara kept us on track for the underwriter and Jimmy kept the ball rolling in the same efficient manner when Cara was not available. Alicia got our Homeowners insurance in line and patiently kept making necessary changes as we needed them. We successfully closed on July 25th, 2022!Tyler (our loan officer) has gone out of his way to make our dream come true. He helped us overcome obstacles which could have destroyed our dream from becoming a reality. We will never forget him or his team!We tell you all this so you can get an idea from the buyers/our perspective. You all never lost sight of why you are doing this.I am a Vietnam Veteran who has had a difficult trip through life. I never would have dreamed this possible. More importantly, my wife gets the one thing in this life that she has always dreamed of. Thank you for what you have done for us! Remember that you all hold the ability to fulfill a void in a veteran and his family's life. It makes a HUGE difference and again we will be forever grateful to you all. Thank you!!!
I am my own reason for deciding on a 9 versus a 10. Because of my ineptitude for using my smartphone and doing things technically, it was harder for me than I'm sure it would be for most people. Therefore, my only suggestion is that in that there are things like MS-DOS for dummies, etc perhaps your format can be Veterans United for dummies, LOL. That said, I would highly recommend Veterans United for anybody wanting to move their VA loan or to initiate a new one.
Every single person on my team made a lasting impression. I’m am extremely grateful and thankful for their support for me and my family.
Poor communication internally led to delayed closing. Not all options were communicated to us as buyers. Very disappointing experience
Response from Veterans United
Hi Hunter
I'm sorry your experience left you feeling disappointed. Buying a home comes with enough moving pieces, and you should be able to count on clear communication throughout the process. I can understand how frustrating it would be to experience delays and feel like you didn't have all the information you needed to make informed decisions.
If you're open to sharing more, I'd appreciate the opportunity to learn more about what happened. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Tansee and Sean were fantastic
Seth kept all the details straight forward and kept us updated with all information . The application process was very quick and easy as well as the closing.
Robert made my home refinance process smooth and stress-free from start to finish. He was knowledgeable, professional, and always available to answer my questions. He kept me informed throughout the entire process and worked hard to make sure everything stayed on track. I truly appreciated his honesty, communication, and dedication to helping me get the best outcome. I highly recommend Robert to anyone looking for someone dependable and easy to work with during a home refinance. Thanks again for all your help!
Veterans United you have once again amazed me. You must being doing something right with your hiring because you have some amazing personnel. Your portal is easy to use and the checklist come in hand. You guys are awesome!
Very good guy to work with. Initially I was a little peeved at his methods but they were what was needed for this move. In the end I appreciated his operations.
This team was amazing to work with! We were on an accelerated timeline, and they went to bat for us on multiple fronts to ensure we closed on time.I highly recommend them to anyone looking to purchase a home!
10 is not a high enough number. You guys took from dreaming to home ownership in less than a month and did all the heavy lifting for me.
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Everyone is great and worked well with me
They made this process manageable and approachable.Great job everyone!
Fahad was absolutely amazing throughout the entire process of us searching for a home and throughout the closing process.
Veterans United couldn’t have been more fantastic. My team consisted of Logan, Brittany, William, and Gary and they all were awesome and made the process so easy. Couldn’t ask for a better team and company for this. Highly recommend them!
MY VETERANS UNITED TEAM ROCKS!!!! Wow! Talk about making a scary complicated process EASY!! Everyone from Travis my Loan Officer, Travis my agent, Jill finalizing my loan, Travis the inspector and the rest, I felt like these guys were friends I've known for a while! I'm a first time home buyer and I wish I contacted Veterans United years ago! I'm telling everyone that will listen; CALL VETERANS UNITED TODAY!!
Tony and his team helped me understand and kept me in the loop for all that was needed.
Best experience I’ve had!
