It was exactly as advertised. easy to understand, quotes were honored. everything went very smoothly.
They answer questions immediately and I truly felt like they were on our side always working for us!
Professional and cooperative and courteous
I enjoyed working with Lyda. She was helpful and patient with me
Communication is terrible and a lot of finger pointing
Kathy Weston was fantastic. Michael Pitts worked flawlessly with Kathy to ensure we always had the most up to date information.
Very impressed to finally deal with an organization that actually wants to help veterans.
Thank You so much for taking a chance on me. I'm so excited, I can't wait to start my new life in my new home.
David made it easy for loan approval.
Very friendly team.
Initially answered questions were ignored and had to be answered later in the process again because they were initially ignored. For example: I owned a double wide trailer that is in a trailer park where I pay lot rent.
Veterans United referred us to their Light House program which helped us repair our credit. We were then able to be pre qualified without any problem. Everyone we worked with was extremely professional and communicated with us through every phase of the process. In the future, we will look to them FIRST for our mortgage needs.
Heather was amazing and patient!!
Very helpful
She was very knowledgeable on the whole process. I felt she always put her clients needs first. She very personable and always available to answer any questions.
Katie was prompt, courteous, in all manners of the Loan process.
Primary complaint has to do with the inordinate amount of time it took to finally get my loan approved. Even m attorney commented he has never been involved with a closing that took so long and demanded such minute detail. As far as the two young ladies I dealt with, Dawn and Rebecca, I feel they did a very good job under trying circumstances. But despite their fine work, VU is too difficult to work with for me to recommend your services to any of my fellow vets.
Very professional and friendly. Great job.
Stephanie Snow was awesome and I would like to commend her for her outstanding efforts and information that she provided me during this long process. She made it very easy and stress free
