There was always someone available to assist with any question.
Brian Bradley was our Champion leader but we also want to say a Special thank you to Zach Brown & Jeremy Salas! What an Awesome Team! I pray God continues to use you guys to make another Veteran's family's dream come true! God Bless You All. Beauford & Wanda Franks
With the support of Rob Dycus the overall home buying experience was excellent. We couldn't have asked for a better transition.
VU put some much effort into helping us get our loan... far more than any other organization has ever done...
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Experience first-hand why 368,618 homeowners give us a perfect score!
Had some difficulty scheduling the VA appraisal but worked through it and closed on the original scheduled date.
They were patient towards my needs and were always available if I had any questions. Ms Brittany Gladish was phenomenal she went above and beyond for me. I walk away from one house because repairs issues and I got right back on the search again all the while UV was there with me.
Excellent service provides by Lisa Riess
I am a first time home buyer and the team made this a walk in the park, they explained everything I didn't understand.
No communication and do not help protect you with a bad buy
This was my first experience with buying a home, and they helped make this a memory I'll never forget.
Our experience was great! I really got the feel that the whole team was working to get everything done. James was very friendly and professional throughout the process.As far as constructive feedback, the only real negative we experienced from your office was a hiccup at our closing, there was a small typo on all of the documents (name spelled wrong) which led to over an hour of delays while the lawyer tried to get the loan office to fix the typo. After a long wait, inexplicably your team was not able to fix it, so we just proceeded with the documents with the mistake on every signature page. I would ask that the Loan office work on whatever procedure is in place to respond to last minute problems like that at the closing.
The team was very professional
The loan process was smooth even after the house completion date was moved multiple times.
