They were all very patient and kept me informed on any of the processes and questions I had.
I have not had a good experience refinancing as I am now at a point where I no longer have flood insurance as the loan process got drug out until my flood insurance expired and veterans united cancelled the escrow payment to renew the flood insurance. When I called to get this corrected I was passed back and forth between their insurance dept and their escrow dept and told that the original escrow was closed so they couldn't help me I was then placed on hold where they disconnected the phone call on me.
Response from Veterans United
Hi Franklin,
I’m so sorry to hear about the issues you’ve faced during your refinance, especially with your flood insurance and the challenges you had trying to get this resolved. I can only imagine how stressful and frustrating it must have been to feel passed around between departments, only to have your call disconnected. That’s not the level of care or service we strive to provide, and I truly apologize for the inconvenience this caused.
Your situation is important to me, and I’d like my team to take a closer look to better understand what happened and see if there’s anything we can do to make things right. If you’re open to it, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you for bringing this to our attention. We take feedback like yours seriously and want to use it to improve the experience for others in the future.
I would recommend this team to anyone who is looking to purchase a home. I have bought a home before and it was a horrible experience, but working with this team was effortless. They made it stress free and exciting. Thank you again for all your kindness and help throughout this process!
I was quite skeptical of using Veterans United at first. As soon as I got my first call and began to work with the ream, I could tell I was working with a top notch team. I would set to sea any day with Veterans United. Anchors Away!
It was truly a blessing to have gotten to work with this team! I couldn’t thank Harry, Abby, and Tayla enough. It was my first home purchase, and any questions I had they were quick to answer. I had no issues at all during this very stressful process. Everything went smoothly and we closed right on time! Thank you all again being amazing!
I cannot express enough how great Daniel Perry was from the first phone call to get my pre-approval to the date of closing! Dan was knowledgeable, thorough, and explained everything in a way that I could easily understand.
Dan, Chance, and the team made our first time buying a home feel like a smoother process then I ever imagined.
Thank you all for making this dream come true for us! We are extremely grateful and highly recommend Veterans United!
-Carolyn and Nathaniel Wells
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They really did an outstanding job. I would refer Haley and her team to any one that is looking for a great service hands done. Thank you Haley
Ten thumbs up, two for each member of our family!
This is my third time working Dan annd his team at Veterans United. Excellent service throughout the entire process. They make it easy. Thank you again.
From the moment I reached out to Veterans United, I knew I was in excellent hands. Their team demonstrated unparalleled professionalism, dedication, and compassion throughout the entire home-buying process. As a veteran, I was particularly impressed by their deep understanding of the unique challenges and needs that come with securing a home loan for veterans.The application process was straightforward and user-friendly. My loan officer walked me through every step, ensuring I was well-informed and comfortable with my options. They took the time to answer all my questions, no matter how small, and I never felt rushed or pressured. It was clear that they genuinely cared about helping me achieve my dream of homeownership.What truly stood out was their commitment to transparency. I received regular updates and was always kept in the loop about my loan status. Their extensive resources and tools made it easy to understand the ins and outs of the VA loan process, which can sometimes feel overwhelming.Additionally, Veterans United's dedication to their clients goes beyond just closing the loan. They provided invaluable support in connecting me with local real estate agents who understood the market and were eager to help me find the perfect home. Their network of professionals made a significant difference in my search.In the end, I closed on my home smoothly and on time, thanks to the tireless efforts of the Veterans United team. I can confidently say that I would recommend Veterans United to any veteran looking to purchase a home. They are not just a lender; they are a partner in your journey to homeownership. Thank you, Veterans United, for making my dream a reality!
Thanks to Martin, I was able to feel comfortable that what I was doing was financially stable, and would not cause stress for myself and my family. Martin, Genuinely broke everything down to the penny, we talked about my expenses, my goals, and he came up with a plan that I was looking for.
Our VU team was extremely supportive and simplified the process into manageable steps I could complete. We were able to close within 7 weeks of our accepted offer!
All the folks involved with this transaction were, professional, efficient, knowledgeable and most of all very welcoming to our needs and wants as stated above. Thank you all so much!
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Very simple process, easy and well developed great online and app. Super simple process for us customers! Thank you
