My negative review was mainly do to the rate change they keep sending estimate of the loan closing documents. Me unaware, once the rate went up a whole percentage point they decided to lock the rate costing me 1% on this mortgage which was a big deal. Also lest than a hour before closing he emails changes to the closing amounts. what if i had never read that email before going to close. I was just just not happy with how this was handled. But, i have the Home and I'm moving on
Response from Veterans United
Hi Keith,
I’m really sorry to hear about the frustration you experienced with your rate lock and the last-minute changes before closing. I can only imagine how upsetting it must have been to see your rate increase by a full percentage point and to feel caught off guard so close to the finish line. That’s not the kind of experience we want anyone to have when buying a home.
It sounds like there were some breakdowns in communication on our end that made an already complex process even more stressful, and I truly apologize for that. Buying a home is a big deal, and your concerns about the rate change and last-minute closing adjustments are completely valid.
If you’re willing, my team would love the chance to look into what happened here so we can learn from this and do better in the future. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We really appreciate your feedback, and hope you’re settling into your new home despite the challenges along the way.
This was a smooth process!
What a great team and company. I was just looking to see if I qualified, 1 month later I am moving into my very first home. Love it!
Not a fan of your vendors constantly calling emailing and showing up at our new home and claiming to be sent by the concierge. The constant hounding was a real pain in the process of trying to get settled. More of a hindrance than helping. Especially ADT vendor.
I just want to thank Veterans United for working with me and allowing me to achieve my goals.
VU made a lot of mistakes, many of which cost me money, some times money that I could never get back. I would not recommend VU to any other veterans, more over I would tell anyone looking for a home loan to specifically not use VU. Bad customer service and bad pricing.
This is my third time working with Veterans United. The app makes getting paperwork to the team very efficient and easy. You can sign your paperwork at a moment’s notice.
Veterans United definitely has the true interest of the Veteran at heart. They don’t give up on the process even if there are things that may prevent themselves. The guidance to help improve the buying process is outstanding. You’re not treated as just another mortgage loan, you’re treated like family. Finally when the loan is approved they’re just as excited as you are to be a home owner.
Jason, Jens, and the whole team were very helpful. I came to them in kind of a pickle since I was running out of time before PCSing and I was trying to get a long-term place since I was tired of renting. I appreciate the opportunity to own, especially in todays age where so many Americans are unable to. Thank you all for helping me make that come true, until next time.- Miguel Bermeo
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Veterans United Home Loans exceeded all my expectations! From start to finish, the entire process was seamless, and their team went above and beyond to ensure everything was clear and stress-free. They truly understand the unique needs of veterans and are committed to delivering exceptional service.My loan officer was knowledgeable, patient, and always available to answer my questions, no matter how small. The communication was excellent, with regular updates to keep me informed every step of the way. Their dedication to helping veterans achieve homeownership is unmatched.If you’re a veteran looking for a trusted partner in your home-buying journey, I can’t recommend Veterans United enough. They made what could have been a complicated process feel effortless and treated me with the utmost respect and care. Five stars all the way!
I was really expecting the prices of buying a home to be more time consuming. The To-Do list kept me focused and less overwhelmed. Each of the team members that I worked with were awesome people.
100% reccomend Veterans United to any veteran lost in the house hunting world. It seemed like I uploaded a million documents on the app so that was a drawback. But overall the experience was an outstanding experience.
