My experience with Veterans United overall was so much better than I expected it to be. The stereotype of the mortgage process being terrible was what I was expecting (and, quite frankly, exactly what happened my last time around) and the process this time was extremely smooth. The only issue we came across was actually not with us directly, but with our realtor (who is also my mom). We had repeated issues with documentation being sent to the transaction coordinator perfectly fine only for the transaction coordinator to request the same exact document again. However, the biggest issue was with one thing in particular (pest inspection) that the realtor had to follow up on many times before it ever got resolved. Both the realtor and myself would follow up multiple times for the same issue and both of us would be told that she would get back with us shortly, usually the same day. However, the communication was repeatedly dropped. The issue was not taken care of until my husband had to take time out of his work day to contact Lance directly. I definitely understand that some issues just get drawn out especially when it is an odd issue to have in the first place, but the lack of communication until myself, Tony and the realtor were forced to follow up on the issues was extremely frustrating.
I am very happy
Very supportive with veterans in finding the right house and good price
The process was nice, easy and very understandable. I expected it to be a lot more difficult however Tom and his team took care of a lot and were very professional and thorough.
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TOM CHAMPION IS THE MAN
They explained everything well and made me feel like they had my back.
Great communication and follow through.Very helpful and knowledgeable with VA loans!
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I started with their lighthouse credit counseling program and they were amazingly helpful in repairing my credit. Then Dan and team took over and they were awesome and super helpful. Can't say enough positive about this experience!!
When you send payment information, it should be clear what the buyer pays at closing and also what the seller pays. There should be clear information about the monies for va funding.
Jeremy was spot on . Made my house buying a walk in the park. I hope to have him help me again
