It was pretty positive.
That is a true 10 rating. I had a great experience with VU.
Quick and awesome service
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The Veterans United Home Loans team were very professional and assisted me with expert advice through every step of the loan process. They were very knowledgeable and answered every question in a timely and most importantly accurate manner.
Very attentive and professional team, with this being my first home one can imagine I had many questions, Leah always found a way to explain things to me the way I would understand no matter the time or question I was sure to get a response. Made this entire process effortless.
Brittany and her team were great.
Veteran United Homes is amazing. If your loan officer is out of the office for the day, another employee will jumps in and answers all your questions. The staff is very professional.
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My team of Devin and Chrissy were awesome to work with, very quick to respond and made this a smooth process.
Mrs. McClellan was not able to adequately explain the exact regulations or laws pertaining to having to disclose the source of our income. As a Veteran Retired Law Enforcement Executive of more than 36 years experience I felt we should have been shown the specific regulations or laws, and not just told that they had changed and that's the way it is now. I may be a little sensitive to the issue since it seemed to go toward trust. I have a career long reputation of truth and integrity and if this were an employment background you would have no doubt as to my trustworthiness. I don't think there was anything in mine or my wife's financial records that would even remotely shown we had ever done anything illegal. Further while we are not perfect we have never defaulted in any way on a home or car loan which are the two largest purchases most Americans make. In the end Mrs. McClellan worked it out to our satisfaction but we had never been put through such a long and drawn out process on a home purchase ever! At some point we did not know if we were dealing with Mrs. McClellan or with Mrs. Kris Batey and at times the two of them did not seem to know what the other was doing. We received duplicate e-mails from them more than once. Toward the end of the process things did seem to smooth out. I would also like to say that both Mrs. McClellan and Mrs. Batey were always professional and friendly and even when I became frustrated and told them that we thought the process was becoming ridiculous and that we may just walk away and use our previous home lender they remained professional and assured us that they would work any issues out. Lastly, we were disappointed that no one from Veterans United was at the closing. It all worked out in the end and we are satisfied that we received the best interest rates possible given that rates are on the bubble right now and set to go higher.
You made it so easy to secure the loan. We were very impressed with the service of the company.
