Great customer service and communicated extremely well.
Ashleigh was phenomenal. She was there holding my hand every step of the way because she understood that I had no idea what was going on. She always responded promptly when I reached out to her. I never felt as if I was bothering her. She was always willing to go 2-3 steps beyond what I asked for or expected. She was phenomenal, the best.
Brent Schultz and his associates are the greatest team I have ever been associated with. They worked magic for my wife and I to get our mortgage done on time for closing. We appreciate everything they have done for us in the past 12 months.
Friendly contacts when requesting documents.
Informative and always available for question
working with Kacee Davis was a very good experience. She answered all my questions and was helpful through the entire process. She was never too busy to answer any questions along the way and was very professional in her responsibilities.
Team members of the company don't communicate with each other, was asked for the same documents serval times by more then one person. Was also quoted fees that should have been removed on paper work. Issues continued over and over.
Both Lee Sattler and Mark Anderson were fantastic to work with.
Steve Kincheloe and Codi King were very helpful. They answered any questions and replied to any requests in a timely manner. Their customer service was comforting.
Mark and Jaimie were very helpful and made the process smoother and less stressful
Matt and Collin completely stopped communication and or responding to email and phone calls towards the end of the loan. I was blamed for being the reason that held up the loan process when the loan went to underwriters. The hadn't even updated the loan with a seller credit but I was the reason for holding up the loan. I would have fired your team if I wasn't so deep in the loan process. I was really put in a bad situation when my loan couldn't lose before the new year. Matt and his team deflected and criticism and pointed the finger at the customer.
We were very satisfied with the services that veterans united provided. Very professional and kept us in the loop.
