Overall, the whole team was nothing short of absolutely amazing! The team was amazing because they turned an almost financial traumatic experience into an exciting, fulfilled experience! The dilemma my wife and I presented to the team was USAA decided, two days prior to closing, that they were not going to honor the pre-approved loan they gave us.The impact of this decision meant that the $5000.00 out-of-pocket escrow money we gave to the title company would be forfeited because we exceeded the 10-day pull-out time allowed for a refund. Obviously, we were emotionally obliterated because we were blind-sided and we purposely sought out a pre-approved loan prior to making an offer to prevent this type of thing happening and to show good faith to the seller. Nevertheless, here we were and what if anything could we do to make this right; that's where this awesome team of Veterans United professionals came in and saved the day! They were literally like super Heros and Shero's!It started off with my wife making a last-ditch effort phone call, at approximately 10pm EST, to Veterans United to see if they could assist us with this problem and Ms Lauren answered the phone and took immediate action! Even though it was after business hours in both states, Lauren didn't let that get in the way and started taking down our information while reassuring us that everything was going to be ok because you know our emotions were over-the-top. To prevent making a long story longer, Lauren pushed our application to Tim and the team (apologize for not naming all of the team members) with a short suspense of getting everything approved for closing in less than a week. Ultimately, as I mentioned above, thanks to this All-star team not only did they get us the loan approval in an exceptional time, but they also saved us a heap of closing funds as well; in fact, we end up receiving money back at the end of closing.
The home buying process is a crazy one! As my first time buying a home i had a lot of nerves (and a lot ofnquestions). Everyone on my team made me feel reassured and kept me going when it all got to be a little too overwhelming
Rick, you put together an amazing team and I thank you all. I have already been talking to several people about my experience with Veterans United and I hope to bring you a new client or two.
The whole team was great and professional. Everyone was extremely patient and answered questions thoroughly which was appreciated by this first time buyer. Would recommend to anyone looking to buy.
For the second time in a year Molly and Brian have exceed standards and expectations. They are responsive, professional.
The home buying experience with Veterans United has been outstanding. This is my second home purchase and did not hesitate in choosing Veterans United as my lender. My home buying loan team guided me through the process gave frequent updates, and were there to assist in all stages of the process.
Veteran United is the place for Veterans to own their own Home,
No other company will work Harder on your behalf to make you a HOME OWNER!!!!!
NO CAP......
The only thing to say about the Veterans united is they are the best!
Thanks to Kedric for continuing to monitor my mortgage for opportunities to save money. I really appreciate that. BZ! Kedric
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Everything went as smoothly as we could imagine. Were there issues, Yes but the team took care of everything and walked us through what we needed.We truly appreciate what everyone did for us!!
The team which we we assigned from Veterans United have been outstanding! Each member of the team has kept us informed moving forward through each step of the process.
