Overall, great experience working with Denny and the whole crew at Veterans United. The only caveat was the handling of the close of escrow. We signed the final paperwork on a Thursday and escrow was suppose to close on a Monday. Not sure who dropped the ball, but they waited to the last minute to re-verify my employment on the week of Thanksgiving. My HR department was having their holiday lunch and was unavailable for a couple of hours. The closing of escrow had to be delayed for an extra day until someone at Veterans United could contact my HR department. Seeing how important it is to re-verify a borrower's employment, especially during the holidays, it should have been handled with a little more lead time. A sour finale to an overall great experience.
They were very professional and patient with us
Inpressed
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Heather and the staff were excellent. They kept me informed and returned my calls immediately. Heather helped me any way possible. Thank you so much.
In addition to Matt Colgin, Ryan Doran also helped us as we got closer to finalizing things and closer to close. Both Matt & Ryan were very helpful and always available for me to call or email when I needed them. I am very thankful for that.
Too easy and very stress free.
Easy and simple process.
Last minute changes in closing date was very stressful due to timeframe we had to be out of rental.
Neil's Team were very helpful all the way with the initial loan and the refinance.Thanks Neil
Craig was very attentive to my concerns and was very efficient in returning all calls in a prompt manner.
I wasn't informed of my escrow account having to be taken off of my principal concerning my Refinance VA loan. During the complete process I expressed I didn't want to complete our process without my refund of my Property Tax escrow for 2016 as described in my VA 100% disability, I feel that Mile Lyman wasn't informed enough, considering he had to my numerous inquires for information as requested. I'm totally dissatisfied with his professionalism.
I liked the overall experience. Everything is very organized and streamlined. The website is great. The step by step training tools were exceptionally helpful. I liked having the ability to sign documents online. It made the process faster and easier. I felt confident and secure sharing my personal information with Veterans United. My loan officer was very kind and helpful.
The people at Veterans United helped me every step of the way. From the Lighthouse program, all the way through to closing. Great team effort, and customer service. They answered all of my aggravating questions, and encouraged me to ask more if I needed to. I am very happy with my purchase, and Veterans United made it very easy for me to focus on picking out the perfect home, while I was reassured my loan was taken care of. Couldn't have asked for a better team. I am all the way Team VU.
it was pretty smooth right up to the last day.
Working with you all was a great experience!
