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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

348,188

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 348,188 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Loan Officer: Craig Patenaude

NMLS# 1698029

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

Loan Officer: Larry McGallagher

NMLS# 1464194

4.5 out of 5 Stars
Would Recommend

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

I wouldn't utilize services from anyone other than Veteran's United.

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

I can't believe how fast and smooth everything was from start to finish! That was way easier than everyone makes homebuying out to be! Veterans United and my paired real estate agent created the perfect power team who got everything done really fast and really smoothly.

Loan Officer: Brad Mendosa

NMLS# 2020947

5 out of 5 Stars
Would Recommend

Veterans United was with us from step 1. No matter what we were dealing with, they were there to support our home buying experience.

Loan Officer: Holly Ray

NMLS# 1992719

3.5 out of 5 Stars
Would Recommend

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend

Loan Officer: Lindsay Petefish

NMLS# 1953561

1.5 out of 5 Stars

There is absolutely no way I would recommend this business to anybody or any veteran that I know. The entire process feels disjointed and set up for failure on the loan applicant side. Even the initial payment process is confusing and convoluted. This leads me to believe it to be another avenue for your business to extract late fees or some other form of money from the individuals. In my opinion there is no reason why the initial payment should not be received by the end loaning institution. Why have I not received any email or regular mail notification or instructions for making the initial monthly payment? Why am I making the initial payment to your company and then 2 to 3 weeks later being required to set up payment arrangements with the end lender? If it is an issue of time between closing and initial payment. Simply address this issue by moving the initial payment to accommodate time necessary for paperwork to be completed. It should not be a burden or a potential misstep for the borrower. Once again, these actions demonstrate your company's apparent inability to conduct business in a non-stressful or emergency stance. Not giving sufficient time for processes to work out behind the scenes creates undue stress and potential missteps for the borrowers.

Response from Veterans United

Hi Anthony, thank you for taking time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. We are sorry to hear you have been struggling to make payments to the appropriate entity. We do have a department dedicated to addressing and assisting with your questions or concerns. Please do reach out to ca.servicing@veteransunited.com if you experience further issues. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.

5 out of 5 Stars
Pamela F. is Through the Roof!

From renter to owner in 32 days -- they really are dream workers!

Loan Officer: Ted Richardson

NMLS# 743121

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

This team, Alexis, holly and Jason all deserve 10s. They worked hard to make sure this deal happened. Alexis deserves a bonus for having to put up with my attitude!! Lol

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend

Loan Officer: Megan Crocker

NMLS# 1902220

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Shaw

NMLS# 1803790

5 out of 5 Stars
Would Recommend

I'm so glad I choose Veterans United. They understood the VA process and made my first home buying experience a smooth and satisfying experience. I would definitely recommend them to everyone and to share the same home buying experience as me.

Loan Officer: Lucas Hassemer

NMLS# 1630187

5 out of 5 Stars
Would Recommend

Olivia was great!! Tate was great!!

Loan Officer: Tate Unruh

NMLS# 2000032

5 out of 5 Stars
Would Recommend

Got the job done.

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

We couldn't be more thankful, everyone was extremely caring made the experience a memorable one.

Loan Officer: Justin Burri

NMLS# 1828297

4 out of 5 Stars
Would Recommend

Loan Officer: Reece Bader

NMLS# 1925945

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5 out of 5 Stars
Would Recommend

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Great teamwork and excellent communication from Fahad's team. At one point I forgot I had applied for the VA Home loan and was contacted by Fahad who wanted to see if I was ready. I was and we worked together to find a house for me.

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Harrison

NMLS# 1964072

5 out of 5 Stars
Would Recommend

Loan Officer: Robert Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend

Loan Officer: Kristin Thomas

NMLS# 1960366

5 out of 5 Stars
Would Recommend

I will continue to work with Veterans United in the future. They make the home buying/ refinance process easy and stress free.

Loan Officer: Suzanne McClain

NMLS# 459155

More Reviews

See all 348,188 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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