They all were great to work with almost like family
Everyone there is very professional
Grant Schneider - I have used him 4 times. Needless to say, his service is impeccable.
Everything was clear cut and went as my loan coordinator told me it would
Mike was great, very thorough and timely, always responsive and available.
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Nick and the team were able to get it done! Thanks again!
Everyone that I worked with has very helpful and seemed to really care about their customers. Very polite and courteous. I recommend anyone who needs a loan to go through this company.
Neal and Josh were super to work with
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Nathan and crew were awesome to deal with from start to finish . I can not say enough how great these guys are .
Excellent communication and response times!
Our initial contact was very good. Great customer service as we initiated our application. From there it steadily went downhill. We initially felt part of a team or maybe part of a family... we worked hard to get information and supporting documentation turned around, scanned, & emailed, same day for the most part. Once our package was pulled together, that's when the transition from "part of a team" to part of a process began to happen. By the end, we were a closing... a number. There were some hiccups at closing and with our final payment amount that required us (my wife, myself, my realtor, and the title company) to make calls & send emails to ask questions about. As things were changing (and as there were issues with the final payments... or computer issues at VU... we should have been proactively contacted so we weren't blindsided.
Smooth process, everything I was told went as planned
My email address changed because of our move. Veterans United did not update my email until the very end of the process, after repeated reminders. My wife was constantly forwarding me emails regarding our loan. I can only suggest to promptly update contact info.We had a very good experience with Kelly. Thank you.
