Nathan and crew were awesome to deal with from start to finish . I can not say enough how great these guys are .
Excellent communication and response times!
Our initial contact was very good. Great customer service as we initiated our application. From there it steadily went downhill. We initially felt part of a team or maybe part of a family... we worked hard to get information and supporting documentation turned around, scanned, & emailed, same day for the most part. Once our package was pulled together, that's when the transition from "part of a team" to part of a process began to happen. By the end, we were a closing... a number. There were some hiccups at closing and with our final payment amount that required us (my wife, myself, my realtor, and the title company) to make calls & send emails to ask questions about. As things were changing (and as there were issues with the final payments... or computer issues at VU... we should have been proactively contacted so we weren't blindsided.
Smooth process, everything I was told went as planned
My email address changed because of our move. Veterans United did not update my email until the very end of the process, after repeated reminders. My wife was constantly forwarding me emails regarding our loan. I can only suggest to promptly update contact info.We had a very good experience with Kelly. Thank you.
The process was pretty easy . I especially like the digital signatures used on the closing papers .
The Veterans United team was exactly that, a team. They worked and communicated with each other effectively, quickly and always clear and concise when answering my questions. They provided and explained the information I asked for quickly and thoroughly. Their service went above and beyond, and far exceeded my expectations.
The entire team assigned to my case was extremely patient while maintaining absolute professionalism. I'm sure I asked the same question more than a few times but each and every time it was answered as it were my first. A special thank you to EACH person assigned to my case, Jesse, Michael, Laura and Juliana.
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My agent, Michael Richardson, was professional, knowledgeable and realistic through the entire process
Lisa is awesome, she has helped us twice now. She keeps us informed. She explains everything and makes sure she allows for the "surprise numbers" at the end, we appreciate this. Jamie was very kind and kept us informed also.
Outstanding! Fast, professional, personable, accommodating. Started the VA streamline refinance on November 4th, completed the closing on November 16th. I'm disabled, did everything from my home except the closing at the title company!
great services
Chris Holdman has been a pleasure to work with.Everything he told me about the process has worked out to be true. Everything he told me about VeteransUnited and how they treat their customers has worked out to be true.
Awesome...thanks for working for us and reducing our interest rate.
