Andrew was a great loan officer, but Danielle went beyond to ease the process when there was a slight delay, one simple phone call to talk to us to assure us things were still on track was exactly what was needed.
I have a great agent in Andy Miller and his people. They're awesome crew and that's the fact!
The entire process from beginning to end was painless. This team works so well together, they are on top of their game and didn't seem to skip a beat. They are professional, courteous, prompt and have a high attention to detail. I especially appreciated the weekly updates once we had a contract on a house, that was very helpful. At my closing, the Title agent and my realtor had nothing my good things to say about Veterans United. It was nice to know that I was in good hands and that I was working with some of the best! Chad and his team were a pleasure to work with and I'd highly recommend them!
This was a different experience-this time around. We've purchased with VU, and refinanced 2 times previous. We've also attended workshops and spoke at one. The experience this time around was "a team". That's a good concept- however, like basketball, one wants to know which member of the team has our ball at what time- otherwise, it feels like "we're playing 'hot potato'". In other words, we did not feel that we were sequentially (with time line) "taken care of" in a stress alleviating manner. Also, this time around experience was much more done-actually, pretty much all done on computer- which added to what we are writing about above. At times that was expedient and worked well- at other times- too impersonal. Pretty much would suggest a week by week check-in by "the team"/or the specific team member. Suggest- "my primary role with you is now done. . .I'll be passing you on to ----, for the next week or so, and they'll be working with you on ____"Not so "swirly". Don't get us wrong, everybody was nice. ..however a little more "team"/client communication is what we feel is needed. Especially being neighbor island people. We've constantly recommended VU to our Veteran friends and acquaintances. Now we will just explain it's a bit more "Millennial focused". Glad we are computer savvy! These are the reasons for a 6. We are comparing to our previous experiences with VU- did not get the same "warm, fuzzies" as all the other expereriences previous. We went with VU because we trust from the past experiences and had great! experiences. ..this time we "got through it". One really important note- we were used to VU using our names according to our driver's licenses or asking us how we wanted our names to appear. So, we were thrown off when it came time to sign the mortgage papers. We teased each other- "who's that?". Sounds little, but with all those papers to sign- it's a simple question from the start- and was what was asked of us in previous VU experiences.
W
Cost way to much. Lots of free places out there.
It acted like it was in the business of selling loans.
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Buck is telling as many people as he can who may be interested in loans.
Veterans united needs to ensure the most up to date forms are sent out for review. Other than getting forms that were not correct for review the process was great.
I enjoy working with Brian Flanagin.He is the person at veterans United I would choose over, and over again.I wouldn't want my mortgage done through anyone else..Thank you for a easy, smooth refinance process.
