I was very lucky to chance upon this web site!
I would recommend holly rolleing if I knew samantha Stevens would have no part
Outstanding efforts by your staff.
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Samantha Walker did a phenomenal job. She is very professional and knows her job very well.
Our experience was fabulous.
The process was complex but the service was fantastic.
Overall, our experience with VU was a little frustrating. From the very beginning my husband and I asked that all emails and phone calls be directed to myself with him cc'd as he was in training/school in a different state and time zone. After multiple requests via email and phone, some emails were sent to him and some were sent to me which delayed getting documents in. As a lender specializing in military loans, we figured you would have been a little more understanding of our situation of our family being separated. The majority of emails sent by Katie/Jen were always sent around 5-5:30 pm close of business which in turn delayed me getting anything back until the next day. We went over our 30 day closing goal by 5 days causing our family to pay out of pocket for a hotel stay that our TLE didn't cover.
Ben Lake was very helpful and excellent to work with
While Nathan and Christina were very friendly, there was a lack of communication that costs me and my spouse hundreds of dollars. Our closing was delayed and we found out by chance from our realtor while we were discussing something else the day before we were scheduled to close. We also had to run around trying to get our tax transcripts at the last minute. I wish they had given us more time or a heads up. They also didn't know that the escrow people the seller was using only accepted wire transfers and my spouse ended up being almost an hour late while she made a last minute bank run. Other than that, they were great.
