An incredibly smooth experience
Amazing team.
Having knowledgeable people assisting with home buying makes the entire process less scary! They are very patient and willing to provide answers, even when questions are repeated several times. Many thanks to great teamwork and support!
I can't believe it is finally done! Alex and team hung with us for 5 years as we negotiated with a really difficult landlord who vaciallated back and forth constantly. Thank you Alex and team!
Very easy, quick, seamless home buying process.
I was never told anything, never really spoken to outside of signing documents, the two loan guys, *not the concierge* never spoke to each other and often asked my realtor to relay a message to the other instead of them speaking to each other. Every piece of information I learned or found out was through my realtor or someone she worked with
Response from Veterans United
Hi Robert,
I really appreciate you taking the time to share this, and I’m so sorry that you felt out of the loop during such an important time. You shouldn’t have had to rely on your realtor to be the go-between for your loan team—especially not just to get basic updates or answers. That kind of disconnect creates confusion, frustration, and frankly, it’s not how we want any borrower to experience working with us.
You deserved clear, consistent communication directly from your loan team—not just when paperwork needed signing. It sounds like your realtor worked hard to fill in the gaps, but that responsibility shouldn’t have fallen on them.
I’d really like my advocates to learn more about what happened here so we can make sure your feedback leads to meaningful internal conversations. If you’re open to connecting, you can reach me at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, and we’ll make sure your voice is heard.
I worked with an amazing team!
Truly a remarkable experience. The staff was very professional and knowledgeable. Most of all they made themselves available for any questions you may have. That’s important.
As a first time homeowner not knowing the process Veterans United was there every step of the way.
They were very helpful throughout my home buying experience
By Veterans United approving my home loan, they gave me the greatest gift I needed in my life, Peace. As a Veteran, I am very selected to who I support and give my business. My first choice is those that help other Veterans, I recommend Veterans United 110%.
It's always a pleasure working with Veterans United. Unparalleled service that's such a great experience. I can't thank you enough.
Completely painless process coupled with unparalleled attention to every detail and every question I had no matter how big, small or repetitive. Yes, I’m that high maintenance client and Mike and Veterans United treated me like royalty from beginning to end.
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Veterans United helped us through this challenging PCS.
If you are looking for a group of professionals who understand the market and Veterans then this company is it! They were amazing throughout this process and displayed excellent knowledge of the home buying process. Although it was a lengthy process because of the home being a new construction, however, I never lost confidence in their organization. True professionals!
