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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

347,433

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 347,433 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

4.5 out of 5 Stars
Would Recommend

Good choice I made with Veterans United

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

Outstanding experience and I will recommwnd VU to my friends and family

Loan Officer: Kat Weisenborn

NMLS# 2056780

5 out of 5 Stars
Would Recommend

Loan Officer: Mark Sexton

NMLS# 1092870

4 out of 5 Stars
Would Recommend

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend

Kyle was very responsive and provided me all the information I needed to help VU process my loan in a limited time frame. He was friendly and professional at all times!

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend

Loan Officer: Thomas Champion

NMLS# 1102159

4.5 out of 5 Stars
Would Recommend

Loan Officer: Presley Vaughan

NMLS# 1122896

5 out of 5 Stars
Would Recommend

If the Veterans United has a fraud department, I ask that someone view the complete process of my mortgage loan. I stated before that Tyler and his team had to search hard to find my hidden credit scores, then we had to deal with an employee with the Van Buren Title Co. that continued to do her best to slow down the closing process. (J. Motter) At the beginning of the mortgage loan process, the Probate Courts were not interested in the Estate. But, three days before the first attempt to close in December. the Title employee through the Probate Courts into the process. So, my mother and I had to get the Probate process going. This stopped the closing in December. The Probate Judge here is friends with my cousin Amanda, Amanda is behind my ID Theft, she was fighting me for the property. Then as we approached the second attempt to close, the same employee at the Title company tried to through an extra $1500.00 to the Buyers closing cost. I then had to contact Tyler and the Department of Veterans Loans Department regarding the extra charges. So, now we have been delayed twice by the same employee at the Title company. My mother and I did not have to work with that employee at the closing on February 24, 2022. I had the funds to close in January, but the extra fraudulent charges of $1500.00 was too much for me to handle at the time. Look into Amanda Danger-Hall, Portage, MI. Chad Maxem, Paw Paw Honda in Paw Paw, MI. (he is related to the Probate Judge, Mr. Bell) Both Amanda and Chad are involved with my I. D. Theft.

Loan Officer: Tyler Sadich

NMLS# 393144

1.5 out of 5 Stars

Walter was AWFUL!!!!!

Response from Veterans United

Hello Laura, we understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team.

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Myers

NMLS# 1967804

5 out of 5 Stars
Pamela F. is Through the Roof!

From renter to owner in 32 days -- they really are dream workers!

Loan Officer: Ted Richardson

NMLS# 743121

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

Loan Officer: James Browning III

NMLS# 1884028

5 out of 5 Stars
Would Recommend

John Parker & his team were the greatest to work with. No matter how many snags we ran into, they found ways to overcome them & worked hard to do so. They go beyond the call of duty. I can tell they love what they do and it shows. They are friendly and yet professional. I would use them again in a minute. You won’t be sorry.

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

Only one issie was the lateness of getting closing docs to the attorney

Loan Officer: Bob Doran

NMLS# 1546500

3 out of 5 Stars

From many people we've talked to, the process shouldn't have been so drawn out. Not sure about recommending Vet United over someone local.

Response from Veterans United

Hi Ronald, thanks for keeping us in the loop and for sharing your experience. We understand the stress involved when an unexpected complications delay the loan process. While there are aspects of this process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates is reaching out for more information and to discuss ways we can best serve you and others in the future.

4.5 out of 5 Stars
Would Recommend

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Noce

NMLS# 2156543

5 out of 5 Stars
Would Recommend

My experience with Veterans United could not have been bought with all of the money in the world. I absolutely had the best professional team of men and women in my home buying process. The entire time that I was processing, they communicated and articulated everything with me. They’re all very pleasant as well as professional. I recommend all veterans choose VU…it’s a win win situation and I feel like my giving to the country has finally been returned back to me, I’m very grateful!

Loan Officer: Joe Peterson

NMLS# 1275877

4.5 out of 5 Stars
Would Recommend

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend

Loan Officer: Kimberly El-Darrat

NMLS# 1374293

4.5 out of 5 Stars
Would Recommend

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Madison

NMLS# 832361

5 out of 5 Stars
Would Recommend

Senior Loan Officer: Nate Bitner

NMLS# 1374361

1.5 out of 5 Stars

I wish I would have went with a local bank that did V.A loans. The process took forever and was very stressful, I would have expected a lot more from a loan company that was wanting my business.

Response from Veterans United

Tray, we thank you for sharing your feedback openly and for giving us an opportunity to learn more. One of our Client Advocate team members has already begun to research your comments, and we will use that information as a potential learning or coaching opportunity. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.

More Reviews

See all 347,433 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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