I had a flooring allowance and i did not receive the full amount because the numbers VU and the lawyer did was not correct so they took more money and now i am unable to repair the floor in the house. That is absolutely complete bs
Response from Veterans United
Thank you for sharing this with us Marita.
We certainly understand your frustration when contracts are updated and concessions fluctuate until the end of the process. While the closing attorney was doing their due diligence in requesting invoices for future work from your real estate agent, it seems like this did not end in a way that was favorable to you. As your lender we are always here to support, communicate and assist as we are able. Veterans United does not negotiate the contract and the concern with regard to the flooring coverage would have been a discussion with your real estate agent and the closing attorney to determine and disclose.
If you believe that you were not provided clear and accurate information, please contact our client advocate team and they will be able to provide you with the next available options to proceed. Please reach out to 1-800-212-5200 or ClientAdvocate@vu.com whenever you need us. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but you can reach out anytime.
We are wishing you all the best!
Better communication wouldve benefited everyone other than that it was great.
Anne and her entire team was outstanding!
I could not be more grateful for my team at Veteran United. The level of customer service they provided was out of this world. I will refer all my friends and family to this great company. God bless this awesome company and my loan team, Ryan, Erin Corrine and Mikayla.
The team I worked with, Jaimie, Matthew, Chandra and Jill, were wonderful. They took all the stress out of buying a home. They walked me through every step and answered all questions along the way. You can’t go wrong with this particular VU team.Thanks again for all your help.
It should not be this difficult for veterans to access their records and benefits. David and the team at Veterans United helped us navigate the VA, secure the VA loan and buy our dream home.
Veterans United made my home buying experience a breeze! Their communication is on point!
From the real estate agent to the loan team, everyone did their part and was amazing in doing so. They are all subject matter experts in their craft and if a friend or family member needed someone in buying or selling a house. I would recommend this team including real estate agent 1000/10, this was the best team I have worked with.
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We can not say enough good things about the entire team at Veterans United. The entire loan team kept us in the loop and was extremely helpful/informative through the entire process. It was a synchronized effort to ensure our loan, home insurance, and utilities were properly taken care of. We are very grateful for their efforts.
Veterans united made buying my house alot easier than I anticipated and had a wonderful team and would recommend them as number one
I highly recommend this amazing team of professionals at VU who helped me fulfill my dream of owning a home. Mr. Pitts, Miss Lauren and Miss Kimberly have given my family hope and a chance at pursuing our happiness.
Veterans United made the home buying process go extremely smoothly. Billy, Michelle, Kayle and Spencer were there to help at every step and were able to keep us on track to close right before the holidays without a single hiccup. My family truly appreciates their hard work and dedication. We highly recommend Veterans United!
This whole team is awesome and I would recommend them to EVERY VETERAN trying to buy a home
Great patient team!Open to sharing all information needed for a smooth process!
