Mr. Kyle Black is the worst transaction coordinator that I have worked with over the past 3 years (second home. Fifth large purchase with a coordinator).His communication capabilities were subpar with my agent and myself.We submitted 11 amendments. One was due to my error. At least 3 were due to Mr. Black.Mr. Black would push a task to me (apparently I work for you guys) with out communicating it properly or at all. He would Identify issues without offering remedial courses of action. This transaction should have failed to occur because of the actions of Mr. Black and Mr. McCarty. Fortunately, I have an incredible agent as the seller had patience.I am dissuading as many of my friends to use local lenders in place of VU. I have convinced two already. I look forward to taking more.The only solution to remedy this abhorrant customer service is to refund the 3% loan probation fee taken by your firm.
Response from Veterans United
Hi Jager,
I’m really sorry to hear about your experience, and I completely understand your frustration. The communication and service you received during this transaction clearly fell far short of what you should expect, and I sincerely apologize for the stress and inconvenience this caused you.
It’s especially disappointing to hear that you felt unsupported by our team, particularly when it came to communication and addressing issues. The role of a transaction coordinator is to make the process smoother, not more challenging, and it’s clear we missed the mark in this case. I’ll be looking into what happened with both Mr. Black and Mr. McCarty to ensure this doesn’t happen again.
We’d like to discuss this further to better understand the situation and see what we can do to make things right. Please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com, and we can talk through your concerns and explore possible solutions.
Thank you for sharing your feedback. I hope we can work together to find a resolution, and I appreciate your patience as we work to repair your faith in Veterans United.
Jessica Erb was also excellent. I enjoyed working with her and she also provides very timely communication.This is our third some purchase with Veteran's United. We keep coming back because of the phenomenal customer service and ease of the process. I find the app and VU portal to be very user friendly and time effective. Holly and her team set the bar high for other lenders to compete with. They are true superstars! We have already referred her to several friends looking to buy a house. Great job Holly & Jess!
This process was not easy, and that was because of life. Gotta be honest, at one point I didn't think it was going to happen, but I want to really thank Dylan and Joshua as I worked with you two going on what, 3 years?? You both have been apart of the full journey and thank you is no where near good enough. Without you two and the entire team, we wouldn't be in our forever home.
Unforgettable, great experience!
Absolutely Amazing! Katie and her team were extremely professional and proficient in their craft. My realtor even complimented them, as one of the best she has seen. I will definitely be sending ppl over their way. This company definitely lived up to the hype.
I appreciate everyone’s diligence in assisting with home buying process!
Good job;Keep the good work
Amazing experience.
Overall was looking for a positive experience and that’s what I found. And every question that I had was treated respectfully and explained thoroughly!
I can’t thank the whole team enough. This was a scary process for me due to suffering from severe PTSD, and they all worked together to help me through. I felt extremely comfortable with everyone and I can’t wait to highly recommend Veterans United to anyone who will listen.
My wife and I were very nervous and clueless in purchasing a home. The VA team made our first experience memorable and easy to navigate. The team responded to my questions very quickly and were patient with us. They had a step by step to make the home buying experience less stressful. The VA did an awesome job. If I could give them more than a 10 I would. My wife and I thank you guys/gals very much.
I recently had the pleasure of working with Veterans United Home Loans, and I couldn't be more satisfied with the experience. After serving 23 years in the Army, finding a company that truly understands and respects the needs of veterans is incredibly important to me. Veterans United went above and beyond in every aspect of the home loan process.From the very beginning, their team was attentive, knowledgeable, and genuinely dedicated to ensuring that I received the best possible service. They were always available to answer my questions, provide guidance, and offer support throughout the entire process. Their deep understanding of VA loans and the unique circumstances of veterans made everything so much easier and less stressful.What truly stood out to me was how they treated me with the utmost respect and gratitude for my service. It's clear that Veterans United is more than just a business; they are committed to helping veterans achieve their dreams of homeownership. I can't thank them enough for their professionalism, dedication, and the smooth, hassle-free experience they provided.I highly recommend Veterans United Home Loans to any veteran looking to purchase a home. They understand our needs, honor our service, and work tirelessly to ensure we get the best possible outcome. Thank you, Veterans United, for making this process seamless and for your unwavering support of those who have served.
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Great job by Ben and Alley! Very happy with timeliness and professionalism! Thank you
I've heard a lot of negatives about the company, especially in the early stages of hunting a new home. If we had not purchased a home before and worked with other lenders, I could understand how people came to this because the VA themselves are hard to deal with and have many stipulations. But, having the experience I do, I can say I found Tanner and the rest of the team to be very easy to deal with. Overall, I feel safe recommending them if you are trying to use your VA loan to purchase a home.
I had a wonderful experience with my team who were there for me every step of the way. They were very attentive and supportive I could have not chosen a better team for my home buying journey. I also, was very surprised at the attention to detail when I received a gift for my family and I the day of closing. That was very sweet and thoughtful.
