Victoria and Rachael have been absolutely fantastic throughout this entire process! Thank you!
Bad, please make sure Veterans Unit are working on your best interest and not just their commission for themselves and other participants. After closing on the house I still had to wait 4+ days to obtain keys for property, unacceptable transaction.
Response from Veterans United
Hi Jose,
I’m really sorry to hear about your experience. It’s upsetting to know that you felt we weren’t fully looking out for your best interests—this is definitely not the kind of service we aim to provide. The delay in getting your keys after closing must have been incredibly frustrating, and I completely understand why that would feel unacceptable.
We strive to make the homebuying process as smooth and stress-free as possible, and it’s clear we didn’t meet that standard here. My team would like to dig into what happened and see how we can learn from this to ensure it doesn’t happen to anyone else. If you’re open to it, can you please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com? We’re here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us whenever it’s convenient for you.
My experience with VU was phenomenal from the first point of contact and throughout the entire process all the way through closing day. I could not be happier with my choice to use VU. They made my home buying experience so enjoyable, so fun and I give a 10 out of 10 recommendation to anyone in the Vet community looking to purchase a home through them.
I was happy that through their hard work and dedication I would have not found this home that brings me some much joy.
The loan team at Veterans United was second to none! They knew what they were talking about, answered all questions and addressed all concerns in a timely manner! They were all so friendly! Definitely recommend using them!
If you are thinking of a re-fi or obtaining a mortgage, do yourself a favor and reach out to Matthew Czerwonka and the team working with him at Veteran's United. They are amazing in every way. You will be pleased with their approach to your needs. They will stay on top of your process from start to finish.
I would like to thank Veterans United, for everything they did. They worked with me for over a year to get the perfect home. They were honest and kept me informed on everything I needed to do. If you are a Veteran I would recommend using them. Thank you for helping me get into the house I wanted.
Just can't say enough about the whole expereiance. It was full of ups and downs, but that is what buying a house is all about. Ownership BABY!
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Our team was great, definitely recommend!
I have nothing but amazing things to say about the entire experience. Mike, Jesse and Dene’ were absolutely incredible and knew exactly how to ease our worries and got back to us immediately when we called. They were so professional and GREAT at their jobs. We couldn’t have asked for a better team :) . We couldn’t wait to send them our closing picture to let them know all their hard work had paid off!
We ended up closing 6 days late because although the well and septic inspections were on the loan estimate I did not notice them. Monday (before we were due to close on Tuesday) was told that I needed them by 5pm (that same day) if we wanted to close on Tuesday. Now mind you the PEST Inspection was on my TODO list (I submitted it by the 19th) but the well and septic inspections were not. Yes, I know I should have realized it was on the loan estimate. If anyone had mentioned it on Friday I could have had them done by Monday & we could have closed on time. Can anyone tell me WHY only the pest inspection was on the TODO list well prior to the original closing date, when all 3 were on the loan estimate? When I didn't see it on my TODO list, I didn't think about it. And so we closed late. Up until this I had been very happy with Veterans United. I really liked the TODO list. Too bad if didn't include Well & septic on my required inspections.
God bless the entire team for getting me through the finish line. Thanks again 🙏🖖
VETERANS UNITED KNOWS HOW TO UNITE. The best professionals in the world to work with during your home buying process.Come on America, do like me get UNITED
