Pone calls and texeing was very good
very user friendly. They make every effort to accommodate you.
It was handle free and the entire loan process went smoothly.
Had multiple gaps in communication throughout the loan process. We also ran into several obstacles that could have been waist addressed and taken care of had everything been lined out properly. The loan process did not seem smooth or well planned.
Completely professional, quick turn around for information, kind and attentive to my needs. There is a lag in communications between departments. I seemed to be saying things redundantly too much.
The process was so smooth, it came together quickly. I would recommend it to others.
Very helpful staff
Long process and even longer payoffs which created additional issues we had to contend with.
They were prompt on every aspect of the loan process from the preapproval process to the closing table. We had a great team. I would do it again if I had the same team.
The consumer is the customer and communication is key. There can never be enough communication. If you tell someone that you will let them know the status, even if there is no status change inform the customer. Set positive expectations early.
Although it can be difficult to make such a big transaction never meeting face to face, Veterans United Home Loans made our home loan happen.
I thought the loan process would take months. I am very pleased how fast it happened.
Shannon was always there if we had any question no matter what time it was.Good communication ; excellent service !!
