Great job all around.
All the staff was really great.
I wish you could handle the financing on a rental property I am considering buying.
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Elle was very knowledgeable and worked with me around the clock. Very helpful. I would recommend her to anyone.
Jerod did a great job he was always keeping us informed and up to date on what we were waiting for or what we needed to do and has even followed up since closing
Katie was great. She kept a lookout for me. She was fast and didn't mind if I had to ask the same question on different days due to a memory lapse. I would totally definitely recommend her.
This was my second experience dealing with Chad Werner and the Veterans United Home Loans team in as many years. I'm pleased to give Chad and Veterans United Home Loans a "4-0" rating for performance.
Rev. Karl Ostberg
The only concern that we had was during the closing we ended up missing the first to closing date in which set us back as far as moving,deliveries, that we had scheduled utility transfers and time off that we had planned from work to be ready to move .that didn't work out so then we had to rush and reschedule almost everything.other than that Great Job
Todd and Ben need a raise or at least a office hug with a side of doughnuts.
If I had to make any suggestion or call it a complaint.
I think being out of state may have delayed the process.
We first applied in july 2014 and closed in Jan 2015.
I understand the VA was a large part of the delay. I think knowing how each states VA operates would be a great asset and would speed up the process.
And, in the beginning of the process when gathering all the forms for financials and such, put together a complete list. We would submit forms and get follow up email asking for additional info. It would be easier to gather everything t one time.
I will definitely mention and recommend VU to any of my friends looking to use their veterans benefits to purchase a home.
It took to many days (2 Months) to complete the buying. I'm glad we have our house, and i appreciate what they did, but it did not have to take that long. The closing was unexceptable because it too long so long.
From that initial phone call through the entire process my team was on the ball. Always prompt in returning calls and answering questions.
From the time we were greeted at the front door and until the very last transaction we were treated with courtesy, kindness and professionalism.