While the service was decent, it was a very impersonal relationship for something as important as buying a house.
Best experience ever
every time I needed advice or to ask questions I was always taken care of it was very easy to have someone who can help when I need it
I was surprised with some of the upfront fees.
Overall good experience but communications is key.
Donna Roof was excellenct and Johnny Mitchell was very thorough.
quoted an initial rate nearly one full point lower than the final rate; it was explained that it was "a mistake" we were required to resubmit documents three times and reschedule closing three times; each time I had to call to remind you of closing
I have already told several people about how easy you are to deal with.
Kim did an outstanding job getting our situation straightened out so we may be able to purchase our new home.
Myself and my realtor found ourselves sending multiple repeat documents, which was frustrating.
Buying my house was the most stressful time of my life. Will and Lauren were always there to answer my calls and emails, and answer any questions I had. I will be encouraging everyone I know to buy there home through Veterans United. Awesome job.
Great to talk to and very helpful during the loan process.
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Great experience.
Excellent outcome but it would have been a little less frustrating (stressful) had the underwriter asked for ALL that they needed up front and not in phases and so close to closing.
Actually 10 is not a high enough number. Katy Reeder went above and beyond. By far the absoulte best customer service I have ever had.
Loan specialist should Call with updates or delays. We were only informed about delays after I contacted them
