We financed a home years ago through the VA and while the experience was fine, this time around there is NO comparison.
Our agent Daniel Kliethermas is an outstanding, OUTSTANDING, member of your team and should be commended on a daily basis.
He went above and beyond what is necessary to ensure that our loan process was as painless as possible. His attention to detail is without reproach and his customer service skills are stellar.
I only wish that EVERYONE could benefit by his superb expertise through their loan process.
Very knowledgeable and friendly. Went the extra mile to get things done. Always kept us updated on the progress of the loan and the property. We would work with her again. Thanks to Cheri Steve and adam
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The only issue I can comment on is the use of 'Automated' document signing. My agent had this in effect and it saved a lot of time (and Gas). It made it so much easier to get documents in on time and the turn around was very efficient. Hope you guys get this software working soon. (Denzel Washington did explain your inability to tailor this software for the myriad documents that you handle).
Again everything about the process was very informative. A very pleasant experience.
The process was quick and efficient.
Every question was answered promptly and we were very satisfied with all of the attention given to every detail!
I would have preferred to work with Ashley. She is the reason VU was recommended to me.
We were walked through every step of the process and felt like we were valued which is rare when refinancing. Thanks for the great service and your expertise.
Matt Torres did not skip a beat in being pleasant, even after he was severely injured, absorbing all the stressors. We appreciate what he did and how he did it.