Very professional and relatively easy process that was both smooth and understandable from start to finish!
Thank you so much to Nina Paddock and her outstanding team! I’ve been a second time client with them. Recommend 100 percent
Kevin Webster and Matthew Gandlmayr did a great job keeping things on track. We thought we wasn't going to get approved after the run of mill processes. Can not be more grateful to the team for me and my family.
Communication towards the end seemed to break down but we got through it
Response from Veterans United
Hi Jesse,
I’m glad to hear you made it through to closing, but I’m sorry that communication didn’t feel as strong toward the end of the process. Wrapping things up should feel smooth and reassuring, not frustrating, and I regret that we fell short there.
I appreciate you sharing this feedback, and I’d love the chance to learn more about where things broke down so we can improve. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.
From start to finish, Veterans United communicated quickly and effectively making the home buying process simpler. All hiccups that occurred through my the seller realtor that I had been dealing with were handled in a professional manner by the VU team and they were able to guide me in the best way to ensure I could move into my first home. 10/10 would recommend.
This is my second purchase using VU and I couldn’t be happier, both times the team has helped make the experience as easy as possible for all parties
Very professional and courteous. Always gave timely updates and informative.
We were afraid to get a veterans home loan because of everything we heard. We are very happy we decided to find out for ourselves. They do make the process as painless as possible, there are not as many restrictions as we thought, they just want to make sure your home is safe for you and your family. We feel extremely lucky to have found them, with their help our 13 year dream is finally coming true. Veterans United went above and beyond for us in securing our 1st Home. We are so happy to move from Maine to this beautiful house in Southern Virginia. Veterans United made our dream a reality.
Danielle and Becky were amazing. They made our home buying process so easy. They were always quick to respond and follow up. Thank you Danielle and Becky!
Casey and his team, as always, have been wonderful to work with! They are fast, efficient, and knowledge. They are true experts! I will always recommend VU, and specifically, Casey. VU will continue to receive my business.
Very Accommodating to a first time buyer, walked me throughout each step, Guidance and inform to made such big decisions. This created ease of the Stress one goes through to make a life long decision! Thank you all Greatly!
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Fast service. Competitive options
You made buying a home super easy. Thank you !
Great people, excellent followthrough. We closed in 30 days after initial offer on house. Brandon was helpful and ahead available when questions arose.
It was the best choice we made to apply and move forward with VU. The whole process was done online, easy, and so efficient. They are very professional and will treat their costumers with the outmost respect. If you are a Veteran and still thinking about a lender, don't. VU is the best.
Very good to deal with!!!
