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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

439,819

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 439,819 unfiltered, unedited reviews

Starting on Page 147 of 14589. Return to Page 1 »

5 out of 5 Stars
Would Recommend

Wonderful experience with great communication the whole way, a special thank you to Ashley for reassuring us and helping us along the way!

headshot image of Ashley Tasco

Loan Officer : Ashley Tasco

NMLS# 2533214

5 out of 5 Stars
Would Recommend
headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend
headshot image of Charles Dittbrenner

Loan Officer : Charles Dittbrenner

NMLS# 2120950

5 out of 5 Stars
Would Recommend

We want to thank each and everyone of you for making our dream of owning our 1st home come true. We are forever grateful for you all.

headshot image of Jason Rush

Loan Officer: Jason Rush

NMLS# 2675965

4.5 out of 5 Stars
Would Recommend
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
Would Recommend
Photo submission from Rhonda P.

Veterans United made the whole loan process a breeze. I was kept informed all throughout the process. The online portal made it easy to submit documents and complete necessary steps. Thank you VU! From offer to close, VU team Josh Jennet, was on deck and ready to help. The whole team made the experience painless and with the online status and to-do lists made it effortless. Past home buying experience can't compare. All my questions were answered when I needed them answered. Thank you, thank you, thank you Veterans United for making my condo ownership dream come true for this female Navy veteran.

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

Veterans United has been nothing but helpful and supportive. They answered ALL our questions (and there were many). They truly care about their clients.

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend

We had some difficulties but Alex and his team did everything they could to make the process as smooth as possible. The difficulties were unique to my situation and it was clear to me that Alex and his team did everything they could to work it out.

headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
Would Recommend
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend

Great bank to work with great people they will do anything for you to help you succeed in doing what you need to do

headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars
Would Recommend
headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend
headshot image of Jeff Gilkerson

Loan Officer: Jeff Gilkerson

NMLS# 2407793

5 out of 5 Stars
Would Recommend

Easy to work with, the app notified you immediately when there is something to do and have videos explaining as well.

headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
Would Recommend
Photo submission from Geoffrey N.

Buying a home was a smoother process than we thought, all thanks to the hard work from VU! Thanks Chance & Team, y’all rocked! If you’re going VA then the only choice is VU.

headshot image of Chance Mullins

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend

The process was quick and easy

headshot image of Ethan Massey

Loan Officer: Ethan Massey

NMLS# 2368783

5 out of 5 Stars
Would Recommend
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

0.5 out of 5 Stars

Jacob spoke with an extremely high rate of speed, spoke in circles and was way overly smelling commission breath. Never called me to go over the initial closing disclosure, never called me to go over the final closing disclosure. Was sending emails trying to move closing up into the end of August saying “the customers want to move over the long weekend” and get the deal closed before the month end. I sold cars for a decade, this dude belongs in that line of work.

Response from Veterans United

Hi Adam,
I’m really sorry to hear that your experience left you feeling rushed and pressured instead of supported. Having clear, timely conversations about your closing disclosure is an important part of the process, and I regret that you didn’t get that from us. The last thing I want is for a borrower to feel like they’re being “sold to” rather than guided through such a meaningful purchase.

I’d like my advocates to learn more about what happened so your concerns are fully heard. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and we typically respond the next business day if messages come in after hours.

5 out of 5 Stars
Would Recommend
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

4.5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

Nick did a great job and kept me informed throughout the process. I appreciate all the help he provided to me. I would definitely use Nick again for a loan or recommend his service to my friends and family.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

It was refreshing to work with Veterans United for this home purchase. As a veteran, it is important to me that everyone is committed to doing the best they can at what ever they are doing. Jennifer and Jacob did just that. The Appraiser they had to use in their network fell short of this expectation but Jennifer and Jacob made up the shortcoming of this Appraiser and finished with fireworks. I would use Veterans United again if the need rises.

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend
headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

4.5 out of 5 Stars
Would Recommend

I would recommend to ay of my friends as first time homebuyers or active duty who really do not have the time to do all the little sort out all the little details. Thank you for all the help!

headshot image of John Mowrey

Loan Officer: John Mowrey

NMLS# 2303893

5 out of 5 Stars
Would Recommend
Photo submission from Dwayne W.

Mike, Shane and Neisha were very professional, resilient, proactive and reliable. I would gladly recommend their services to my fellow Marines and Shipmates in the future. Thank you again for your support. I want to give the Veterans United team a show out for all of the heavy lifting and resilience they exhibited getting me and my family into our new home. Mike and his great team…Neisha and Shane were fantastic, as well as the concierge folks. This was a great way to conclude over 41 years in our beloved Marine Corps. God bless and Semper Fi Merry Christmas! Dwayne and Verona Whiteside

headshot image of Mike Dianics

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend
headshot image of Tyler Lentz

Loan Officer: Tyler Lentz

NMLS# 2426262

5 out of 5 Stars
Would Recommend

Thank God that there are people like you willing to help if it was not my family may never have been able to accomplish this outstanding job

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

Jenny Dean, Alex Dickherber, Linda Anne, and Becky were all really quick and very helpful people to work with. Outstanding members that did a great job!

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

4.5 out of 5 Stars
Would Recommend

There were some times where information wasn’t relayed or relayed relevantly late. And a time where documents were lost and had to be resubmitted. Also some miscommunication between Realator and lender but overall the experience was great. Communication was great when they reached out.

headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

More Reviews

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