I didn’t have a consistent agent. I think I had like 5 people all together, some only assisting for a few days. Then they told me closing was going to be about $20k and it ended up being $46k. I mean they apparently do this for a living and they weren’t even close. To make it worse, they didn’t get the final numbers ready until the day before closing. That’s not okay. On top of that, I’m the one that had to tell them there was an issue with the numbers. This whole process was a joke.
Response from Veterans United
Hey Robert,
I’m really sorry to hear how difficult this process felt for you. Having several different people involved and then seeing your estimated closing costs change so dramatically would leave anyone frustrated, especially when the final numbers didn’t come together until the day before closing. You shouldn’t be the one catching issues or feeling unsure about what to expect, and I hate that this was your experience. I’d really like the chance for my team of advocates to look into what happened and talk through your concerns. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com whenever you’re ready.
Chris L and his team along with Cooper, Walter, and Crosby were very instrumental in making our mortgage process smooth with very few, but expected hiccups, along the way. Any and all issues or concerns I raised were immediately addressed, explained, and resolved. We stayed on course and closed on the anticipated date. I highly recommend Veterans United for any mortgage needs.
Thank you Veterans United. The team I had are the best in the business. Tim our financial advisor thank you for helping us get our finances together., Matt for being such a positive figure helping us get closing on track, Misty, for all the help with connecting us with the best agent and for all the restaurant tips.
We love the Italian place Misty recommended,
and finally Jeff the best fit for us and the greatest agent. Veterans United thank you.
What a seemless process. So easy to work with, especially when you're working around the clock like I am. They get the job done while exceeding the standard, which I know is important to most people, especially veterans.
Veterans United was with us from start to end with our home purchase! Our Loan Officer, Ben Rutledge was very professional and knowledgeable. He was always available and able to answer any questions we have. We appreciate being informed during the entire loan process.
My home loan process was extremely disappointing.communication from Alix Iriate was rude and very poor . I cannot recommend this lender based on my experience. The service was very unacceptable , important information was not provided in a timely manner the whole process was very stressful.
Response from Veterans United
Hey Christopher,
I’m really sorry to hear how disappointing and overwhelming your loan process felt. You deserved clear, respectful communication and timely information, and I hate that your experience didn’t reflect that. I’d like my advocates to have the chance to learn more and look into what happened so we can address your concerns. If you’re open to talking, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Great company to work with
Great service and exceptional customer service! Aaron Brooks was an amazing loan officer! His expertise and professionalism were top notch. Many thanks to Veterans United for hiring such a wonderful team with excellent customer service. He made this process easy!
Veterans United is an overall awesome and convenient way for US veterans to get a home loan and get into a house of Our Own
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Veterans United was amazing. If you are looking to purchase a new home this is the team you want on your side. Oh and be ready cause they are on the ball and it takes weeks not months
Had good experience with you and Michelle White.
They Helped me on any question I asked and support all the time
We were afraid to get a veterans home loan because of everything we heard. We are very happy we decided to find out for ourselves. They do make the process as painless as possible, there are not as many restrictions as we thought, they just want to make sure your home is safe for you and your family. We feel extremely lucky to have found them, with their help our 13 year dream is finally coming true. Veterans United went above and beyond for us in securing our 1st Home. We are so happy to move from Maine to this beautiful house in Southern Virginia. Veterans United made our dream a reality.
Misty and my whole team were simply wonderful they made the whole entire process easy and stress free they always answered the phone , answered every and all my questions and including my son in the gifts for our first house purchase
I had an outstanding experience working with Toby Sullivan, my loan officer from Veterans United Home Loans. Toby Sullivan made what could have been a long and stressful transition incredibly quick, smooth, and simple. Whenever I had questions, he responded right away and always made sure I understood every step of the process. His professionalism, patience, and commitment to excellent service truly set him apart. I’m grateful for all his support and highly recommend Toby Sullivan to anyone looking for a knowledgeable and reliable loan officer.
