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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

386,195

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 386,195 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

An amazingly smooth process- I felt so well taken care of and supported in this huge life decision.

headshot image of Toby Sullivan

Loan Officer: Toby Sullivan

NMLS# 2104302

5 out of 5 Stars
Would Recommend

Ryan was phenomenal from beginning to end. It took us years to find a home and he kept in contact along the way and followed up regularly. He was always easy to reach if needed and very knowledgeable about his industry. I believe he is one of the top reasons we got under contract. He made the listing agent and seller's feel very confident about us as buyers and the whole VA loan process. We are incredibly thankful for him and his service. We closed on our home one week early and the whole process was very smooth. I would highly recommend Ryan and his team to get the deal done!

headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Would Recommend
headshot image of Amanda Rapp

Loan Officer: Amanda Rapp

NMLS# 2132117

5 out of 5 Stars
Would Recommend

I have nothing negative to saw about anyone the hole veterans united team was outstanding they are super interpersonal caring and patient and so much more Kelly absolutely phenomenal!!!!! I was in a rough stage in my life living out of my car and couch to couch and everyone during those process made me feel like I mattered and did everything in their power to get me where I needed to be and they did and that is a debt I can never repay I am overwhelmed with joy and just having met these people gives me hope for humanity thank you thank you thank you

headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

4.5 out of 5 Stars
Would Recommend

As an active duty Marine and first time buyer, the experience I had with Josh and his team was phenomenal. Their professionalism and knowledge set the standard, I would highly recommend them and look forward to working with them in the future.

headshot image of Joshua Kittle

Loan Officer: Joshua Kittle

NMLS# 1035193

5 out of 5 Stars
Would Recommend
Photo submission from Rodney L.

This is my fourth home purchase, and many more refinances. This experience by far has been the best. Low stress, and with a team at Veterans United, there was always someone to touch base with when we had questions. Bravo Zulu !!

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend
headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Would Recommend

Our team was very helpful and even when we hit minor bumps in the road, they were reassuring and helped us in any way possible.

headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

I can’t say enough about Veterans United. Bought the house I live in through them and have refinanced through them.
Always top notch and professional. On their game!
I really appreciated them.Bill Hosford👏

headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

My family and I would like to thank the entire team for making the home buying process entirely way too easy, straight forward,stress free, and we closed early due to everyone's hard work and persistence and we couldn't be happier that we chose veterans united to make it happen for us. Thank you once again for everything you have done for my family. I can't express my gratitude enough.

headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
Would Recommend

Working with Veterans United was great. Their team was very helpful and knowledgeable.

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

Veterans United should be the go-to for homebuying veterans. They work out every minute detail and make sure that the choice you're making benefits you and your family. 10/10 would HIGHLY recommend.

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

0.5 out of 5 Stars

You all should disclose the payment information in writing so the veteran will know what to expect and not within days before closing, and do not lie about credit inquiries I who is running the credit I was told that Veteran United would not pull my credit again and but it was still pulled twice after that and I was given an excuse that someone else pulled it doesn't matter who pulled it I was still lied to and I am going to file a complaint to the Secretary of Veterans Affairs office.

Response from Veterans United

Thank you for this feedback Jesse. We understand how the home buying process can get stressful, especially when costs are estimated throughout the loan process. Working with a lender that best suits your needs is so important and while we are thrilled that we were able to help close on your home, other lenders were just as eager to assist. Your comments have helped us consider ways to influence third parties and help them improve communication with one another. We hope that the mutual understanding and communication surrounding the 3rd party inquiries on your report provided further clarity and that you enjoy your home for many years to come. We are grateful for your business and we look forward to serving you in the future.

5 out of 5 Stars
Would Recommend

Shout out to Erin who was also in constant communication throughout the process. Heidi and Erin were a dynamic duo. Who needs Batman and Robin when you have these two??

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend
Photo submission from William H.

Mike and Neisha where the greatest to work with!!! They did all the work and made our dreams come true!! This is the place for any veteran who wants a new home! Mike and his team do all the work and make the experience more exciting!

headshot image of Mike Dianics

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend
headshot image of Kevin Warren

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars
Would Recommend

The entire team at Veteran's United made the mortgage process seamless and easy. I've worked with other mortgage companies in the past and I will say this time was the best experience I have ever had.

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Veterans United and their team gave us an exceptional customer experience!

headshot image of Tony Boussad

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

The team that I had the honor to work with made this experience the best. I was well informed and kept up to date from the first step. Thanks you. You and your team was a pleasure to work with.

headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend
headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

5 out of 5 Stars
Would Recommend

We would like to thank everyone with all of our heart and appreciate everything and everyone who helped us with our new home. Would like to send blessing for everyone. Thank y’all again

headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

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4.5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

4.5 out of 5 Stars
Would Recommend

Everything was great until closing. I was at the lawyers office after many delay emails and uncertainties that we would close. Last minute I had to contact my boss to verify employment. Waiting for 2 hours at closing and then last minute told you were just now requesting the money?!?

headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

5 out of 5 Stars
Would Recommend
headshot image of Kat Weisenborn

Loan Officer: Kat Weisenborn

NMLS# 2056780

5 out of 5 Stars
Would Recommend
Photo submission from James S.

Had a smooth experience with getting my new home. Any questions I had were always answered with professionalism and great care. I would highly recommend veterans United to anyone looking for a home.

headshot image of Kayla Thoenen

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend
headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

4 out of 5 Stars
Would Recommend
headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

More Reviews

See all 386,195 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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