Thank you Team Veterans United. As a Veteran I can;t thank you enough for helping me navigate the process. Last night I spent my first night in our new home, thanks to Nick and the Team!
Lots of issues with under righting. Mark wasn’t the best, didn’t help answer most of my questions or when I needed help kept redirecting me to Tyler. Tyler was phenomenal, an absolutely outstanding helpful person and because of him I’d recommend veterans united
One downside was, as I was traveling to see the house. Paige Burnett had contacted me informing me that she thought the house was pending. Totally took the wind out of my sail. I almost turned around and went back because of that. Instead I thought I would cross check with Kimberly Taylor who informed me it was not. I had looked at so many houses that I liked but were “Pending”. So to hear the “P” word again was very disappointing. Long and short, if you don’t know don’t say it. Thank you.
I’m full of tears of joy right now! Thank you Allie for keeping in touch with me and watching the rates. Thanks for your quick response and getting our loan refinanced to a lower rate. You and your team made this process easy and smooth. You saved us A LOT of money, honey!!
I purchased a home from across the United States, in a different timezone, in a hectic work environment, using a POA with my fiance to make this happen. None of this would have been possible if we did not have this team. When I say that everyone on this team came up to bat and HIT - I mean it. Nobody missed, nobody dropped a ball, every T was crossed, and every I was dotted. The team was receptive to my work schedule and we worked together well as if we had worked together before. A truly rare team of extreme competency, diligence, and absolute grit. I'd go to war with these folks.
I just appreciate all the hard work thank you
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The team was great!!
They made my first home purchase experience super easy and stress free! Look forward in working with Shawn and his team again in the future!!
Bueno? Bueno? Its the Aguilar's here. We would just like to thank the whole team that made our dreams of owning a home a reality. We can finally call a place we own our home. Matthew Dick is a top notch real estate agent that made the process smooth and easy. Communication was never an issue with Matthew. Candace and Hayley made sure we were educated every step of the way and kept us informed. We could not be happier with their service to veterans like us through the long days and nights. Cheers!-The Aguilars
Veterans United was wonderful! Great experience and showed they really care about the veterans! I had a bumpy financial past, but they saw the potential in me and took me under there wing. Thank you Veterans United!
get rid of reed
Response from Veterans United
Hi Juan,
I’m really sorry to hear about your experience and I appreciate you taking the time to share your feedback. It’s important for us to know when we’re falling short so we can address it and improve. I’d really like to have our Client Advocate team take a closer look at what happened here and see if there’s anything more we can do to help.
If you're open to it, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, but feel free to contact us anytime.
I was hesitant about VU at first. I felt that whenever I googled VA loans I was bombarded with VU advertising and that I would most likely have an okay at best experience. I was very wrong about that and I had an amazing experience with VU and I feel I owe that all to the amazing loan team I had the pleasure of working with. Anne Kuster was an absolute dream and got us to the finish line in record time (even with an ROV) and I already know who I will be contacting when it comes time to buy another home in the future. I cannot thank them enough for their commitment to their work, their knowledge, and their willingness to get you into a home.
