Organize of data needs to be improved. I was asked for the same information multiple times. The wrong information was sent to my titling agency and the underwriting process had to be rushed in order to meet my deadline. I am very disappointed in the service, I had to encourage my loan officer to work hard and try to meet my deadline. As a paying customer I should not have to encourage employees to do their jobs. I will never recommend this company to anyone and I will not be using it in the future.
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Ensure you inform about the fact that loan does not enter any processing until a contract is entered. Also ensure timely communication if loan officers are changing.
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VUHL can improve by becoming more experienced at handling sales in which the spouse is acting as POA due to deployment. While I feel that my loan officer and his assistant did their absolute best at handling the situation, there were several instances during the process when I felt that I should have been more clearly informed as to what was expected of me. I\'m certain that this was merely due to limited experience with my specific situation. In the future, I would encourage that a complete list of all anticipated documentation be given out with the welcome packet. This list should include any document that would be required in ANY scenario. It should also outline the fact that a General Power of Attorney must be accompanied by a Specific Power of Attorney so that the spouse of the deployed service member isn\'t blindsided by that particularly difficult hurdle at the last minute.
