Improve customer service by keeping client up to date with everything going on. If loan officer says he will call back, he should call back. Don't wait until the last minute to ask for needed items. If the loan is easy, take care of it right away vs having to wait until the last minute and not meeting the closing date that both parties agreed upon.
See all 462,253 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.
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