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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

412,553

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 412,553 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend
headshot image of Clint Dunlap

Loan Officer: Clint Dunlap

NMLS# 2043576

5 out of 5 Stars
Would Recommend

Fantastic job from all who worked with us.

headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars
Would Recommend
headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
Would Recommend

I have use Veterans United for 2 home purchases in a little over 2 years and both have been great experiences that were stress and hassle free.

headshot image of Katelin Lawrence

Loan Officer: Katelin Lawrence

NMLS# 1793454

4.5 out of 5 Stars
Would Recommend

I wish we would have gotten on the same page about what I wanted to put down on the house, not the day before closing. 68.25% was a lot better for me than 19%. That's ok though, we got it figured out and I am happy with the outcome
Thank You,
Teri Little

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

Ryan and the team were absolutely amazing. It was a very stress free experience and would absolutely recommend them to anyone.

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend
headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

4.5 out of 5 Stars
Would Recommend

I would have liked a more realistic estimate of t he final numbers. This is my second loan with VU and I will definitely use them again.

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

1.5 out of 5 Stars

We found the process very frustrating. We had submitted documents for pre-approval, only to have to turn around and resubmit them for underwriting. Every time we thought we’d finished our to-do list, there was something else asked for. Additionally, underwriting did not understand that as a retiree, John no longer receives monthly pay statements and kept asking for it over & over saying it was expired when it wasn’t. We got the congratulations, ready to close and found out while at closing the paperwork was not sent until 9:00am when settlement was scheduled for 10:00am. The final settlement paper we received to review incorrectly showed us needing $1600 to close when we were getting that amount back. The previous statement a week earlier showed us getting $2200+ back … there was no explanation as to where the difference went. Only that we could not get back anymore than we paid in. And, we paid in more than $1600. We paid $1,000 GFD, $600 appraisal, and $485 home inspection.

Response from Veterans United

John, we appreciate your feedback on this matter. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. The process for disclosing the costs of a loan is managed very closely and discussing the details around your final closing figures is part of our commitment to deliver outstanding service. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding.

5 out of 5 Stars
Would Recommend

Very professional and I appreciate the guidance they gave me , made everything unbelievably easy .

headshot image of Joshua Dugo

Loan Officer: Joshua Dugo

NMLS# 2340168

5 out of 5 Stars
Would Recommend
headshot image of Mark Reid

Loan Officer: Mark Reid

NMLS# 1619795

5 out of 5 Stars
Would Recommend
headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

4 out of 5 Stars
Would Recommend
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend

The entire team was great and very helpful

headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend

I just want to say Thank You for helping to buy my first home and putting up with my frustrations and bad attitude at times, for not giving up on me when I wanted to throw in the towel. I love my new home and look forward to possibly working with Veterans United in the future.

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars
Would Recommend
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Overall - a really great experience!!

headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

4.5 out of 5 Stars
Would Recommend

Everyone was so nice and motivated, it made the experience so great.
The portal was fantastic and made the whole process so easy.

headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend
headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Would Recommend

Josh and Rain were the most spectacular duo for us in buying our home. They both were so informative, quick to respond, and thoughtful with us. Anytime we have questions or concerns, they were both on top of it which was so helpful for us. We would highly recommend them both to any veteran who is trying to buy a home, especially for the first time!

headshot image of Joshua Kittle

Loan Officer: Joshua Kittle

NMLS# 1035193

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5 out of 5 Stars
Would Recommend

Overall the teams at veteran United are amazing. They are about the customers , and helping us military by finding a home. I will definitely refer them to others and will use them in the near future. Thank you for all your dedication

headshot image of Solibel H. Ramos

Branch Manager: Solibel H. Ramos

NMLS# 110667

5 out of 5 Stars
Would Recommend

This is the Team for you if your considering who you want to buy your first home with! Amazing team, professional, curteous and very informative. I’m very pleased I chose Veterans United to buy my forever home with.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
Would Recommend
headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend

I would highly recommend Veterans United for any veteran that wants to get a VA loan. Absolutely the best.

headshot image of Matthew Eichenberger

Loan Officer: Matthew Eichenberger

NMLS# 369949

5 out of 5 Stars
Would Recommend

My experience was great and stress free. Thank you!

headshot image of Holly Ragan

Loan Officer: Holly Ragan

NMLS# 2017154

5 out of 5 Stars
Would Recommend

Scott and his team was amazing and very dependable and never give up on me. They assist me with everything and walk me thru every task and call to make sure I was ok. They was outstanding and so friendly and very helpful throughout the hold process. Everyone need a team like Scott.

headshot image of Scott Hutto

Loan Officer: Scott Hutto

NMLS# 1957475

3.5 out of 5 Stars
Would Recommend
headshot image of Jimmy Hale

Loan Officer: Jimmy Hale

NMLS# 2132316

5 out of 5 Stars
Would Recommend
headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

More Reviews

See all 412,553 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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