Skip to Content

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
461,167 reviews
857 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
4.9 out of 5 Trustpilot logo
4.8 out of 5 Zillow logo
4.9 out of 5 Lending Tree logo
Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Navy
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 461,167 unfiltered reviews

Starting on Page 153 of 15,373. Return to Page 1

2 out of 5 Stars

They asked for the same information over and over again causing extreme stress to an already stressful process. Some of the staff supporting us were very helpful, others would not return our calls and appeared to be very disorganized. This led to our having little confidence in the organization.If we had any choice, I would have changed lenders, but we would have lost the house we were trying to purchase, so we were stuck

Response from Veterans United

Hi Thomas,

I’m really sorry to hear how stressful this experience felt, especially during a process that’s already a big one to take on. Being asked for the same information multiple times and not getting timely responses would be frustrating for anyone, and I understand how that could lead to a loss of confidence.

Clear communication and organization should be a given throughout the homebuying journey, and it sounds like we missed the mark for you. That’s not the experience I want anyone to have, and I appreciate you sharing this feedback so it can be addressed.

I’d really like the opportunity to look into what happened and see where things broke down, especially with the repeated requests and lack of follow-up. If you’re open to it, please reach out so I can learn more about your experience and help however I can.

You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars

Brock Rohler did an amazing job was always there when I needed him . Answered all my questions , and make sure everything was in order . Brock is outstanding !

headshot image of Brock Rohler

Loan Officer: Brock Rohler

NMLS# 2511319

5 out of 5 Stars

Very good experience , great communication with me every step of the process

headshot image of Robert Mathews

Loan Officer: Robert Mathews

NMLS# 2741054

5 out of 5 Stars
headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
headshot image of Jeffery O'Connor

Loan Officer: Jeffery O'Connor

NMLS# 2755210

5 out of 5 Stars
Photo submission from Otis E.

From the new buyer in the market to the experienced homeowner, Veterans United helped me in many ways. Got a vehicle to relocate, they'll help - motorcycle, truck or scooter! Need the fastest internet in the area, they help locate that too! Anyone whose moved large distances knows, the more resources available to support the transition the better.
Thanks VU team, you all had my six on this. A house now home!

headshot image of Josh Kaplan

Loan Officer: Josh Kaplan

NMLS# 1312511

4 out of 5 Stars
headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

5 out of 5 Stars
headshot image of Stephen Coloni

Loan Officer: Stephen Coloni

NMLS# 2104813

5 out of 5 Stars
headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars

Both Krystal and Bob was very helpful and patient through out the loan process!

headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

Ready to see for yourself?

Experience first-hand why 367,376 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars
headshot image of Joshua DeLeon

Loan Officer: Joshua DeLeon

NMLS# 1540815

5 out of 5 Stars
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars

The Veterans United team provided a smooth closing process, from start to finish. I would highly recommend them to anyone.

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

4.5 out of 5 Stars
headshot image of Evan Oswald

Loan Officer: Evan Oswald

NMLS# 1450502

5 out of 5 Stars
headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

5 out of 5 Stars
Photo submission from Douglas S.

Veterans united application and document platform make refinance easy. Excellent communication and knowledge throughout the process.

headshot image of Presley Vaughan

Loan Officer: Presley Vaughan

NMLS# 1122896

5 out of 5 Stars
headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars
headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

5 out of 5 Stars
headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
headshot image of Philip Dercher

Loan Officer: Philip Dercher

NMLS# 2736676

Ready to see for yourself?

Experience first-hand why 367,376 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

Perfect

headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

4.5 out of 5 Stars

I would give it a 10, but there was quite a bit of back-and-forth due to the underwriters demands. Notwithstanding, my loan officer, Kapil, did his level best to run interference and was able to make everything work.

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
headshot image of Dorian Henderson

Senior Loan Officer: Dorian Henderson

NMLS# 1660957

4.5 out of 5 Stars
headshot image of Justin Griffith

Loan Officer: Justin Griffith

NMLS# 2506726

5 out of 5 Stars

My entire experience with veterans united and the team assigned to me honestly could not have gone better. At a time where my life was in a really difficult place they absolutely made this the least stressful it possibly could’ve been. I am extremely grateful. Kenny and Matt were so kind and Honestly felt like a huge support system for me and my son in a hard time.

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Photo submission from Marion S.

I can only say my recommendation for your company is the very highest. All of your people that dealt with me were outstanding. Your Internet website is very user-friendly. I liked it very much. The concierge Function was new to me and so very helpful. Great idea. The loan coordination was very user-friendly and greatly helped keep the process going in the right direction at all times. It was a team effort and I have only positive things to say about each member of the team. They did a great job.

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars

Honestly, remove the "super duper secure" line when asking people to verify their identity when using the app... It's embarrassingly childish (at least to me)

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars

Tim and his team were incredibly accommodating throughout the entire process. Where other loan officers were evasive or unresponsive, Tim and his team were prompt, clear, and consistent every step of the way.He was extremely patient, took the time to explain everything in detail, and never hesitated to answer my many (many!) questions. I truly felt supported and confident knowing they were in my corner.Even when other loan companies offered more money, they simply could not deliver the same level of service or close the file. Tim and his team were solution-oriented, and got the job done efficiently.And to top it off—they closed my file in just two weeks!I am beyond grateful for their service and highly recommend Tim and his team to anyone looking for a responsive, knowledgeable, and results-driven lender.

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
headshot image of Jody Overacre

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
headshot image of Charles Saulberry

Loan Officer: Charles Saulberry

NMLS# 2319918

Show Relevant Reviews

See more from Veterans like you

Filters by state
Filters by branch of service
Filters by type of loan

Back to Top

Enter to win $100,000 toward your new home! No purchase necessary; see official rules for details.