Veterans United dropped the ball big time and at the last minute they realized we needed a water well tested. veterans United knew from inception that we were building a home on well water but someone did not read my information and this delayed our closing by 8-10 days! Not happy with veterans United at all about this
Response from Veterans United
Hi Robert,
I'm sorry to hear how frustrating this experience was. I understand how disappointing it is to have your closing delayed, especially when you're expecting everything to come together at the finish line.
I reviewed your file, and I can see there were documents related to the well and the required testing that were still being finalized before closing. I understand that doesn't make the delay any less frustrating, and I'm sorry for the impact it had on your homebuying experience.
I'd appreciate the opportunity to learn more about what happened and discuss your concerns directly. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Derek was awesome. He always made himself available to answer questions or let me know he will get back to me soon.
My contract was substantially longer than virtually any other sale on the market but my loan team helped me out all the way through and even pushed my attorney and sellers attorney to be able to close before incurring more costs. Holly, Vishal, Kayla and the other people I worked with were all amazing and I couldn't have been happier with them.
My whole team did a phenomenal Job! 10/10 I highly recommend Veterans United to anyone seeking to purchase a home! The team is lovely, and does an outstanding job at what they all do!
The best home buying experience I have ever had. The best team I have worked with.
Second time working with Dustin. Very responsive and makes the process easy.
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Our lender Alberto was an amazing person that kept us informed all the way till closing
Hard to put into words how outstanding Veterans United is. Nick Holman, Melissa Steingrubey, Delaney White & Brock were all friendly, responsive and extremely knowledgeable. It was my first time buying a house and when I would talk with Nick H. about all the details, he was extremely precise and honest, it was like talking to someone I knew my whole life.10 out of 10 and I will recommend Veterans United to everyone I can. Thank you to the team for helping me complete this huge step in my life.
Best regards,
Paul Bradley
It was great from start to close! Couldn’t ask for better!
Veterans United made the entire home-buying process incredibly easy. As a 21-year-old purchasing my first home, I appreciated how they walked me through every step and made sure I understood everything along the way. The experience was smooth from start to finish, and I would definitely recommend Veterans United to my friends and family.
A special thank you to Ryley -he was outstanding! He stayed on top of everything, kept me informed throughout the process, and made handling all the paperwork stress-free. I truly couldn’t have asked for a better experience.
Matt Perona and his team were so helpful throughout the process of buying our first home, and I would recommend him to anyone.
Didn’t find out you wanted a water test until after my home inspection. So I had to call and have my inspector go back out. That was annoying.Please line out everything you need right from
The start.
The team really helped me in all ways and I was informed of every detail. The best team ever
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Brandon and Jody went above and beyond to make this happen for us. We couldn’t be happier that we now have a home for generations to come, and for that we are forever grateful. Thank you!
With us every step of the way
Got all questions answer. Excellent guidance.
I would recommend Veterans United to anyone that asked ,I will tell every Veteran I know about my amazing experience.
Thanks
Excellent.
Ryan and the team were awesome. Everything was quick. The to-do was easy to get to and if I had questions, they quickly gave me a call back.
What an amazing team that have come together to help veterans purchase their home. I will always be grateful for Veterans United!!
I am so grateful for the attentiveness, knowledge, and kindness of my loan team- Daniel and Adam. They made this process an absolute pleasure and took time to make sure I was informed of every step of the process. I could not be more grateful for their help! If I had to buy a home again I would hope it was with them every time!!! Thank you both for making this stressful process as easy as possible!!!!
