Home buying team was awesome.
No BS! If you are purchasing a new home, you need to "absolutely" hire Veteran's United. You will not be sorry. I have only used Veterans United to purchase my last two homes and they EXCEEDED all my expectations. Always there when I needed them. Oh so helpful. As you can tell I am VERY PLEASED with them ALL!
Veterans United did a great job. Up until the underwriting stage, I felt like communication was perfect and people were reaching out. I think the disconnect between my local Title company and the underwriters caused some minor confusion. In the end I though Veterans United did a great job being so far away. Kyle and his team were super professional, and you always felt like they were there to help you. The underwriting process felt somewhat disconnected and delayed through e-mails. Some e-mails feeling even short or less personal. I think this is common and many other I spoke to felt the same in this stage. Even those from other lending agencies. This was a way better experience than I thought it would be.
From the new buyer in the market to the experienced homeowner, Veterans United helped me in many ways. Got a vehicle to relocate, they'll help - motorcycle, truck or scooter! Need the fastest internet in the area, they help locate that too! Anyone whose moved large distances knows, the more resources available to support the transition the better.
Thanks VU team, you all had my six on this. A house now home!
Jonathan and the whole team were incredible.
Everyone was knowledgeable, courteous, and respectful
very good customer services
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The team at veteran united was open and honest about the hole process. They were also quick to reply and kept everything moving. I really do appreciate them on helping me through this. I can now move forward. And I'm now a homeowner! Thank you veteran united!
Everyone answered all our questions timely and made everything easy to understand and the process was fast!
As a first time buyer I was nervous during the process, and the Veterans United team went above and beyond to get us closed and on a time crunch! We are very satisfied!
Veterans united application and document platform make refinance easy. Excellent communication and knowledge throughout the process.
I had a great experience. I wanted a more face to face experience for my 1st time purchasing a home. I can speak for Michelle’s team and would highly recommend. You’re not only aging a home but a teacher, a counselor, and a welcome that makes you feel as if you knew not only Mrs Westbrook, but her whole team as a whole. The process was more ups than downs for me and at a time an emotional experience. I thank Veterans United and the Killeen office for this lovely experience. As stated above I would highly recommend.
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Outstanding team from the initial contact to the specific representative you need. My personal team Shawn and Caitlin were exceptional, professional, caring, competent, responsive, and addressed all of my concerns and needs. I have been with Veterans United for the past 7+ years. I always highly recommend them. They also provide informative videos to increase your knowledge and understanding of your mortgage needs.
Just refinanced with VU - the experience was outstanding! Absolutely, no complaints! VU handled my original mortgage. When I saw an opportunity to refi, I shopped around but could not find a company that was better than VU. Others "fast talked" and promised great rates, but there was always something hidden in the numbers. They were not up front, detailed, and honest like VU. VU even went the extra mile to assist with retitling my home in my family trust. These folks are the "real deal"! They understand that they get more business by being honest, professional, and fair to Vets.
I got such an awesome team that really put in the workforce, answered all my questions, and helped me secure my first home. Feeling truly blessed to have Veterans United.
I can only say my recommendation for your company is the very highest. All of your people that dealt with me were outstanding. Your Internet website is very user-friendly. I liked it very much. The concierge Function was new to me and so very helpful. Great idea. The loan coordination was very user-friendly and greatly helped keep the process going in the right direction at all times. It was a team effort and I have only positive things to say about each member of the team. They did a great job.
Everybody who helped me were awesome. Every question I had or help that I needed, they were there to help the process go as smooth as possible
Haley and Mirza were absolutely amazing. Stayed in touch throughout the process and made it so seamless. I was able to do the entire process on my phone, it was that simple
