I love the dashboard, which makes the process very user friendly and error proof! Additionally, you feel appreciated as a customer and not just another number/loan to process. There is a personal touch experienced with this transaction that I had not experienced before, and it was especially appreciated as a disabled vet. I highly recommend Veterans United!
The communication from start to finish was amazing. We felt like we had a team helping us through this process. They never showed frustration when we kept asking questions. I would totally recommend!
Veterans united application and document platform make refinance easy. Excellent communication and knowledge throughout the process.
Wonderful experience from beginning to end! I told my wife that I would "get the ball rolling" on March 1st (which was a Sunday) and I did. Within minutes of submitting my info, my phone was ringing. Within an hour of that, I was preapproved.
From then on, Madison, Brenda, & the team took our hands & led us down a very easy road to buying a home. 38 days later...we closed!
SO friendly & patient! These folks worked hard for us, and made what is usually a hard experience...very very easy. The day we closed, we received a package from UPS. A very nice gift with a very nice card congratulating us.
I could go on and on. Thank you guys for making this experience so positive for us!
OUTSTANDING!!!
Anybody that wants to buy a home should go to Veterans United. Gwen Creel and her team are the best in the business Hands Down. You won’t find anybody that is so honest and they make the whole process of buying a home so easy. VETERANS UNITED IS THE BEST OUT THERE.
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100% happy with everything. From 1st with Taylor to the end.
I would absolutely recommend using Veteran’s United to any Veteran that I knew was looking to purchase a home. My experience with VU has been exceptional. Kara has gone above and beyond in assisting us.
We are so happy that we found Veterans United!! What a great team of professionals. Everyone on our loan team made the entire process go easy and smooth. A shout out of appreciation goes to Nick Vance and Beth Madden!! Great work!! Everything you did for us was TOP NOTCH!! You're AMAZING!!
I can only say my recommendation for your company is the very highest. All of your people that dealt with me were outstanding. Your Internet website is very user-friendly. I liked it very much. The concierge Function was new to me and so very helpful. Great idea. The loan coordination was very user-friendly and greatly helped keep the process going in the right direction at all times. It was a team effort and I have only positive things to say about each member of the team. They did a great job.
Veterans United has of the most professional people to work with but that is their second best quality, they are the nicest and friendliest people we have ever met, and we consider them our friends now. Thank you for making us feel loved.
Overall, I had a great experience with my home loan team. They were responsive, professional, and helped guide me through the process smoothly. I always felt like they were available to answer questions and keep things moving forward.
The only issue I ran into was that it wasn’t clearly communicated until the day before closing that my significant other couldn’t be on the deed due to the loan requirements. That caused some last minute stress that could have been avoided with earlier with proper communication.
Aside from that, everything else was handled really well, and I appreciate the team’s support throughout the process.
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Very hard working. Keeps you informed and answers any and all questions. Great customer service. Had no issues.
Jerry Landrey and his team (Levi) did an amazing job getting my IRRL done. Everything was smooth and quick from the start to closing. Would recommend this team any day hands down. Thanks Jerry and Levi.
Nick Colin and the whole team answered all my questions efficiently and effectively were patient and overall couldn’t of been a better experience
For people with an hourly salary, VU needs to let them know of the 25 hour weekly hour minimum. Not knowing this nearly derailed our loan application as we had a closing date on the house I was selling and not getting this house would have left us scrambling for a place to stay. This information needs to be passed to the applicant at the start.
We felt like we had the whole team at Veterans United working for us and in our best interests. We were fortunate to go through Veterans United when we purchased our home in Grants pass OR.
Derek and his team that were assisting us were very supportive and understanding and worked with us through the entire process, answering questions as quickly as possible and personable to work with. Thank you very much.
Made the process of buying my first home super easy, the staff are nice and easy to talk to and very knowledgeable in their fields
