Dawn was amazing. Not only did she put up with my kids coming along her husband and her helped us unload our uhual. She kept me informed every step of the way and made me feel so much better
Great experience from start (lighthouse) to closing.
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Thank you Ryan for a job well done. I wish I could have known Ryan sooner. Yes I would recommend my family or any friend to go with VA Loans. Ryan was very encouraging the very first time I talked with him, because I
had doubts that I would qualify for a loan. I want you to know I am very greatful for your team getting this loan
to be approved. I hope every veteran will take the opportunity to use the VA Mortgage Loans to purchase a
home they deserve. Thank you again for a job well done.
Jon Abernathy is who we had not Jon test. He was good and professional.
Just a heads up - the closing agent, while very helpful and efficient, spent an inordinate amount of time talking about her personal life. We had her life story before she left and closing took about an hour longer than it should have.
I would recommend that you review the underwriting process as it regards the gathering of information from your clients so when they ask for additional information it will not be something that has already been provided. An example in our case, asking if our grandchildren were going to live with us when on the application we stated very clearly only my husband and I were going to be residents! Also questioning a negative bal on the last day of July when the bank statements already provided reflected an overdraft advantage program as part of our account.
VU was great to work with from Emily in the Lighthouse to Andrea help Daniel. A great group of people led by Daniel. Could not have asked for a better experience.
If there is ever a debate as to who to promote within this organization; i would without a doubt respectfully request Mr. Kaleb Long to be the # 1 candidate. I can't say enough how well he handled my package, with professionalism beyond measure. Thank you all.
Derek guided me threw the whole process