Loved working with veterans united. Will look forward to working with them again in the future.
Veterans home loans are the best company you could choose in the journey for a new home. The team works together to make your dreams a reality. Justin and his team were phenomenal. A complete joy to work with. This was our first home and we were relaxed through the process. It was an exceptional experience and we will recommend them to everyone we can. Thank you!
Notary appointment was unpredictable that prolonged signung.
Nick Bruno and Sam Miller were so helpful throughout the whole loan process it was unbelievable , very patient and they walk you through the entice process until the closing and continue to offer support afterwards, thanks Veterans United.!!!
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I very rarely post a review about any product or service. The experience with Veterans United Home Loans has been truly refreshing. From the start of the process to the end, the support from the staff (Scott and Annie) has been refreshing. All communication has been professional and timely and any questions that came up were handled promptly. My wife and I would recommend them without any reservations.
Tay Carson made the entire process smooth and fairly effortless. Answered all the questions my wife and I had also he and his team sent us surprise gifts along the way that were greatly appreciated. Overall great experience, have nothing to complain about. Would recommend and will use again in the future.
I am a first-time home buyer and essentially had no clue about anything. Billy Abney and his team were wonderful and did everything they could to help me understand the process and to make it as smooth as possible. I would highly recommend Veterans United and Billy's team.
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I had several delays with closing. I get that it happens but found the team working with Wesley Earl to not be proactive in their communication. I also asked for a lower rate since the fed cut rates and was told no. Not sure I’d recommend again. Our first home with VU was great.
Response from Veterans United
Hi Raquel,
I appreciate you taking the time to share this. Closing delays are stressful, and I’m sorry you felt like the communication wasn’t as proactive as it should have been. That’s not the experience I want you to have, especially after things went so smoothly with your first home.
I also hear your frustration about the rate. I know how quickly things can shift when the Fed announces changes, and I’m sorry the options available at the time didn’t line up with what you were hoping for.
I’d really like to look into what happened here and see where expectations may have gotten off track. If you’re open to it, please reach out to me so I can take a closer look. You can call 1-800-212-5200 or email ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and messages outside those hours are usually answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Getting my home loan was the best experience the team was very professional friendly and kept me informed every step of the way I could not be more happy with my loan process definitely would recommend them to other veterans looking to buy a home
Veterans United put me in my first home, They really work to put you in a home that you deserve, And they work to get you in position to purchase that home. Thank you Veterans United. My loan officers Allen Johnning and Brittany Christian really made this process run smooth by staying in constant communication with myself and my wife, they answered questions that we had and were attentive to our concerns, Thank you Veterans United.
Ryan and Kimmy were both amazing at helping with the process and keeping me informed.
Jimmy Stranz and team (Matt H., Sierra H.) were an absolute pleasure to work with (again!)! When I was getting anxious during the process due to back and forth with the Seller, Jimmy made himself available to me - despite those things being outside the purview of his job. Matt and Sierra made sure that I understood the process and very readily responded to me. They all made me feel at ease with such a life changing decision!I am so glad they were all available once again to support me for my second home purchase through VU (same team!). Thank you once again! Cheers to you and yours for the holidays.
