Aaron and Abbey were very helpful making the process easy. That app is also useful.
Just wanted to post this to say how grateful we were to have Jimmie Draper as our guy to help us through this process. He was always there to answer any questions we had even on days where he shouldn’t have been working. I’m pretty sure we had another person that we’d were suppose to work with after the initial process started but I honestly didn’t want to so I just kept going through Jimmie for everything lol as far as veterans United themselves, great company with great interest rates and wouldn’t have gone with anyone else. Thank you guys! Shoutout to Jimmie!
Exceptional service. The entire team was very professional and extremely helpful. They made the whole process easy to understand and took the time to explain everything step by step. They were encouraging every step of the way.
Everyone on our team was extremely helpful throughout the process. As first time home buyers, there is lot we did not know about the process. Phil was very helpful and nice with providing answers to us. Our loan concierge, Dez was also very helpful and nice when helping us set up utilities and plan our move.
The ENTIRE team at Veterans United have been spectacular to work with! They are easy to get a hold of and they quickly answer any questions you might have. Working with Veterans United and having everything done through their in-house process, makes home buying a breeze. No matter who you talk to, they can help you. They are friendly and knowledgeable! This was our second home purchase through them, and if we ever need them again, they will be our first choice. Customers for Life! Thanks VU!!
Nathan and his team were amazing!! They worked very hard, stayed persistent and made my dream of owning my own home possible!! Thank you all 😀
Its been a year-long journey of many financial, credit, fraud realtors and medical issues that have caused us so many struggles to find a home. We were extremely blessed with Adam Craig and his team that guided us and never gave up on us. Thank you to bless us and giving our 5-year-old autistic son a yard to play in!
Amazing Team work from start to finish!!!
While some staff was helpful, othee staff did not know what they were doing. Requesting water samples for priveit well that he claimed was state required, when in fact thats not true. When I questened him, he stated it was EPA requered this is also not true. I have been the water treatment for 43 years, I am requered to know the state and Fed regulataion for my job. Even though it was not required I was made to pay extra to rush the test so we make closing date wich was delayed a day. This caused a lor of stress that was not needed. Due to this employee not knowing what they are doing.
Response from Veterans United
Hey James,
I really appreciate you taking the time to share this feedback. It’s clear the experience brought a lot of unnecessary stress—especially around the water testing and closing delay. I'm sorry you were put in that position.
Given your 43 years in water treatment, I can understand how frustrating it must have been to hear conflicting information about what was required, especially when it didn’t align with what you know to be true. It’s frustrating enough to deal with added costs and time pressure, but even more so when it feels like it could’ve been avoided with better guidance.
If you’re open to it, our Client Advocate team would like to dig into this further and look at exactly what was communicated and why. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're available Monday through Friday, 9 a.m. to 5 p.m. CST—or anytime that works for you.
This is my fourth home purchase, and many more refinances. This experience by far has been the best. Low stress, and with a team at Veterans United, there was always someone to touch base with when we had questions. Bravo Zulu !!
We are very grateful to you Jake and your team who works tirelessly in assisting us with all our questions and needs, specially to Brooke Mudd. Thank you.
