Initially, the real estate agent assigned was not helpful and just did not work out....But I was assigned an absolutely wonderful agent the second time around in Angilique.....!!
Would hands down recommend Freda to anyone as a realtor in the killeen area. She went out of her way to help us out. Great individual and super friendly. Whitney needs to work on her communication with her consumers. I understand that now a days texts and emails are good but at times you need to hear from the person over the phone. It establishes good personal connection and not just a machine. Also paperwork she requested was either not turned in to Matthew or got lost somehow.
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Heather was excellent at answering my questions promptly. She also helped where she could at getting all 3 closings coordinated (ours was the last of the 3 to need to close). She helped push the relocation company that was involved in the house we were purchasing to get all the information and papers signed that were needed. I couldn't have asked for a better loan specialist.
I was highly pleased with the home buying process with VUHL. This was by far a pleasant and eventful experience. Thanks for all the help from Zach my loan officer to Lance my real estate agent.
Nick was excellent and professional, will definitely recommend him and VU to other military friends I have!
Very good experience, thank you!
Thank you again for doing a great job and for being so helpful.
Overall the process was painless, I was skeptical at first with doing something like this over the internet and long distance, but I was glad I did it!
I have to add that Molly Parker was great. She kept on top of things and made sure I was following the correct path to the finally closing.
The main reason we wouldn't recommend Veterans United is because of the lack of communication with our closing coordinator. We felt like there were issues that woudln't have come up if we would've had more contact with her.
We did appreciate the fact that the loan closed on time, but felt that was due to Jon McCarty.
Please continue to provide quality and professional service to your valued customers.