Seemingly everything they requested, I tried to get done asap I feel like they would post it day of and I would get it done night of. It would pend review for about 36 hours everytime. I talked to my realtor about the documents they were sending me. I didn’t understand the loan and closing cost estimates it looked like just a ton of numbers. My realtor said the loan company was supposed to go over that with me. Nobody went over it with me. I think I only talked to them directly on the phone 2 or 3 times. I told my family and friends this is an extremely confusing and stressful process working with them. I responded to an email within 5 mins of it being sent and I didn’t get a response back for days. They took days off of work without notifying me I just found out their first day out of office. Their replacement took about 3 days to respond back to me saying to help. My close got moved from 12/29 to 1/2. They didn’t understand the documents that the title company sent, the title company sent the same thing 5 times with an explanation. I will probably never use Veterans United if I have a choice. I want to include that this process was over the month of December so sure there was Christmas and new years but even before that there was a total lack of progress.
Response from Veterans United
Hi Luke, We are aware and agree that there are aspects of the loan process which benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Your comments allow our Client Advocate team to research further for learning opportunities. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
Jamie my credit consultant was great and got me the information to get where I needed to be very fast! Johnna was wonderful during the home buying process and answered every question she could as fast as she could, even when she was out of office! Johnna is a rock star and veterans United should be grateful to have her on their team, I sure was!
This is my 2nd time working with the team at Veterans United, they have been outstanding to work with. Veterans United makes you feel like you matter in today's competive market, 10/10 will recommend Veterans United to friends and family!
These people are outstanding. Kept me informed the entire time. I I would highly recommend them
Made buying a home for the first time simple and easy
It is rare to deal with a financial loan company with team members that comply with standards of integrity that surpass industry standards. Veterans United is that unique organization. I gladly recommend VU to any Veteran looking for a home loan.
Kelly was fantastic
Steve and Renia can't say enough about Team ERRIN. They are the BEST.
Great Job
The excitement I have for this opportunity is unmeasured.
I believe an electronic notary option for service members stationed overseas would be beneficial. In my case, I was able to set up a POA for my dad who happened to live in the vicinity to sign on my behalf on the day of closing, however, that is a blessing that others may not have.
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Overall satisfied with how everything went, thank you!
This was the second time I have used Veterans United to buy a home and it was an absolute pleasure working with them. They made the process simple and easy for us the entire time from start to finish. They were available anytime we would reach out with questions. I would recommend Veterans United to anyone looking for a home. Great experience my family had in working with them!! Thanks Audrey, Camron, Alex, and our Awesome realtor Jim!
I would definitely recommend my friends or any buying who is veteran to Veterans United. I would totally forget Navy Federal or any other military affiliated banks.
Everyone made the process seamless and minimized stress in what can be an overwhelming experience. The app/website is extremely user friendly and also helps ease stress during the process. Customer service was above and beyond!
This team of great people made our first home purchasing a pleasure.
