Daniel was our loan officer from a previous home so he knew us. Though things had changed a bit since our last purchase Daniel and his team was ready to explain every detail and explain any hiccups that came up. The up front “we’ll take the point” on this home purchase was a welcome relief. The ease of contact with each member even at times after working hours was unbelievable. Using any other lender would never enter our minds again. We thank everyone on the team.
Underwriting was a nightmare for a couple with credit scores > 800. A paid of house, minimal debt and great income. I was asked to redo numerous things and to provide details of my life for over 7 years ago including divorce papers from a previous marriage. I have purchased homes before without all of this scrutiny
Closing was beyond ridiculous. I told them there was not resources in northern maine like mobile notifies or over night mail. We had to resign twice despite going to the title company and signing where they said to sign. We almost lost the sale due to delays and everyone becoming so frustrated
I chose your company because you supposedly serve veterans. My husband is fully disabled from a traumatic head injury and suffers from memory loss, anxiety and PTSD. I spoke with Matt at the initiation and explained this to him. On top of that, I was in Washington state and Gary was in Maine. I was not able to help him or buffer him completely. I was reassured that you were accustomed to working with similar situations and that it would be fairly stress free. This could not have been further from the truth. You should not advertise that you are there for the veterans. It is only a marketing ploy and not ethical to prey on this population that have served our country.
I have learned that in the state of Washington only the deed of trust has to be wet signed. I begged for the use of docusign to no avail. That alone would have reduced the stress of closing. There is so many smaller issues.
Response from Veterans United
Gary,
Heard. I want you to know a member of Client Advocate is available to help. If you'd like another set of eyes and ears on this, we’re here to learn from your experience and hopefully restore a little trust if we can. We hope to hear back from you. Thank you for writing.
Sincerely,
Kendra, Client Relations
As naive first time buyers, mistakes were made but VU went above and beyond to walk us through the process, and coordinate with seller’s to close within 30 days! Thanks to VU, we are first time homeowners in our 30’s!
Outstanding, wonderful, great, fantastic.. and more. The way I explained it to a veteran friend is... "If you are looking for a mortgage and/or thinking about buying a house and aren't working with Veterans United, you are working with the wrong company. I worked with you all the way from bad credit to repairing my credit to pre-qualifying to qualifying to moving into the house of our dreams. Job well done to Rett, Brandon, Paige and the whole Veterans United team!!!
Slapping hi-5's to my Dream Team at Veterans United: John Mowrey, Blair Thall, and Kelsey Jasenowski (and anyone else at VU who worked on my behalf)!!! I literally came to know about VU through casual conversation with my sales lady when buying a vehicle back in the summer. Called the VU rep she gave me and that person wasn't available, but since I had John on the phone I proceeded to work with him. The rest is better than history... it was a divine connection! THANK YOU, JOHN (and everyone)! 😁
Loved working with this company. I had a fantastic experience all around. Everything was smooth quick and up front. Would recommend veterans United to anyone buying a home
Just had an amazing experience with dealing with the va home loan. Kris, annie and dan were fantastic.
Veterans United is great. I would definitely recommend them to anyone looking to purchase a home.
STARTING OUT, MY EXPERIENCE WITH VU WAS GREAT! INITIALLY, I BEGAN WORKING WITH JARED AND HE WAS AWESOME. HE WAS VERY PERSONABLE AND WE HAD GREAT CONVERSATION. HE WAS ALWAYS AVAILABLE AND WILLING TO ANSWER ANY QUESTIONS THAT I HAD AND PROVIDE INFORMATION THROUGHOUT THIS PROCESS. KYLE WAS ALSO A GREAT VU CONCIERGE TO WORK WITH. THESE TWO MADE THE PROCESS RELATIVELY EFFORTLESS AND I WOULD ABSOLUTELY WORK WITH THEM AGAIN.MY EXPERIENCE WENT DOWNHILL WHEN MY FILE WAS TRANSFERRED TO ALICE. ALTHOUGH SHE IS VERY NICE, SHE ALWAYS SEEMED TO BE IN A RUSH WHEN WE WERE ON THE PHONE. SHE DIDN'T REALLY LISTEN TO WHAT I WAS SAYING OR THE QUESTIONS I WAS ASKING AND WOULD FREQUENTLY CUT ME OFF MID-SENTENCE, WHICH IS A HUGE PET PEEVE OF MINE. ALSO, WHEN I GOT TO THE CLOSING TABLE, I WAS TOLD THAT I SHOULD HAVE DONE THE WIRE OF THE CLOSING COSTS PRIOR TO THE CLOSING DATE. I DIDN'T KNOW THAT I HAD TO COMPLETE THE WIRE PRIOR THE CLOSING. MY LOAN OFFICER DIDN'T BOTHER TO EXPLAIN THAT INFORMATION TO ME. LUCKILY, I HAD TIME TO GO TO NAVY FEDERAL TO GET A CASHIER'S CHECK BUT THAT SITUATION COULD HAVE TURNED OUT TERRIBLY IF I DIDN'T HAVE A BANK IN THE AREA. IT JUST SEEMS THAT SHE WOULD HAVE CALLED TO GO OVER ALL OF THAT INFORMATION WHEN THE FINAL LOAN DISCLOSURE BECAME AVAILABLE JUST ENSURE WE WERE ON THE SAME PAGE. I WAS GENEROUS AND GAVE HER A 7\10 ABOVE BECAUSE SHE WAS TYPICALLY EXPEDITIOUS TO RESPOND TO TEXTS AND SHE DID A GREAT JOB EXPLAINING BUYING DOWN THE INTEREST RATE VS. PAYING A HIGHER DOWN PAYMENT.MY OVERALL EXPERIENCE WITH VU WASN'T TERRIBLE BUT IT WASN'T THE GREATEST EITHER. I WOULD LOVE TO WORK WITH JARED AND KYLE AGAIN BUT WOULD PREFER NOT TO WORK WITH ALICE IN THE FUTURE SHOULD I CHOOSE TO REFINANCE OR FINANCE ANOTHER PROPERTY THROUGH VU.
The team I had at Veterans Untied were nothing short of amazing throughout my whole process! Highly recommend! Thank you all!
Loved the process with Veterans United, completely different (in a good way) and easier than my previous home buying. I would highly recommend them to anyone! So happy I used their services.
I can’t thank Ryan Cannon and his team enough for the amazing assistance they gave me in buying my house!! This is my second loan through Veterans United and I would recommend them to anyone! Amazing job!! Thank you all so much☺️
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The whole team did absolutely amazing. Shoutout to Glen and Brayden for being so diligent and responding so timely. Both were very articulate and gave us a 200% view of each step throughout the process. Jared definitely put together a great team for our transaction! Kudos!
Brittany was very helpful and patience.
Tim was there for me and my family from the word go he had my back and we where able to get the home that we loved. We had a few hicups along the way but nothing was ever to big to be dealt with. Tim even cared enough to give and after hours phone call if things needed addressed or if good news came in!!
All around a pleasant buying experience. Will recommend you to my fellow veterans!
