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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!


Total Customer Reviews


Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown


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Showing all 383,500 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Veterans United made it happen. When you're a no-nonsense busy person fulfilling a mission out of uniform with the same sense of purpose you did while fulfilling missions in uniform, having the Veterans United team at your side pays dividends.

headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

The refinance process with Veterans United went very smoothly. The team I worked with was very knowledgeable and responsive to any questions I had. This process could not have gone any better.

headshot image of Amanda Lister

Loan Officer: Amanda Lister

NMLS# 1918805

5 out of 5 Stars
Would Recommend

I was very impressed working with you all. Even my realtor like the experience. He had no complaints at all and said it was one of the more pleasant closing experiences of his career. And he’s been doing this 30 years. The title agency likes working with your team as well. They had good things to say. Based on the input from those two and my own experience with you, I’m happy to recommend your service to anyone else.

headshot image of Jeff Matlock

Loan Officer: Jeff Matlock

NMLS# 2029705

5 out of 5 Stars
Would Recommend
headshot image of Steven Blakley

Loan Officer: Steven Blakley

NMLS# 1541777

5 out of 5 Stars
Would Recommend
headshot image of Zachary Gregory

Loan Officer: Zachary Gregory

NMLS# 2357068

5 out of 5 Stars
Would Recommend
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

Home owner insurance quotes were very expensive

headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

DJ and his team are Rock Stars !!! We wanted to refinance the house after fixing it up a bit, DJ and his team jumped into action. Everything from the appraisal to the signing all happened so fast, plus he locked in my interest rate from the beginning so I didn’t haft to worry about the fluctuations in the market from day to day. Thanks DJ and team. You will always be my financial choice for VA home loans.

headshot image of DJ Leverton

Loan Officer: DJ Leverton

NMLS# 1407046

5 out of 5 Stars
Would Recommend
headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

Very happy with veterans United. Overall good experience

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend
headshot image of William Kennedy

Loan Officer: William Kennedy

NMLS# 2122775

4.5 out of 5 Stars
Would Recommend

Ashley Fitzgerald was a little late of some emails it seemed. It felt like we were getting thing last minute on a few occasions.

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend
headshot image of Andy Harris

Loan Officer: Andy Harris

NMLS# 1996304

5 out of 5 Stars
Would Recommend

I would highly recommend my loan officer Shawn Hall. Very professional and was always there when I needed him with questions or advice. In fact we talked so much throughout the process of my VA home loan that Shawn became a friend. With this tough market I was ready to give up a few times. This man always found a way to turn things in a positive direction for me. In the end I found the house I’ve always wanted and my team made sure we closed fast. Thank you Shawn!

headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
Would Recommend

Honestly everything went great. Would highly recommend Ross and my loan team. Everyone was very professional and at the same time still treated me like an actual human being

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Overall excellent experience. There is a lot more to buying a home today than when we purchased our last home 20 years ago. The team was helpful, answered questions and concerns, and kept us abreast of each step in the process.

headshot image of William Spann

Loan Officer: William Spann

NMLS# 2220257

5 out of 5 Stars
Would Recommend

The team was in my corner and held my hand through the whole process and was patient with me which meant a lot and calmed me down Thanks vets united

headshot image of Danielle Grefrath

Loan Officer: Danielle Grefrath

NMLS# 1698464

5 out of 5 Stars
Would Recommend

I used Veterans United for my first home purchase in 2019, and I had such a good experience then that they were my first and only choice when I decided to refinance in 2022. It was a pleasure dealing with Danny Kliethermes again. Chris Primmer did a great job stepping in to finalize the loan while Danny was out of the office. Jenny Foster was an absolute rockstar coordinating all the documentation I needed, helping me find a new insurance provider to stay under budget, and communicating with me regularly throughout the process. The VU website and app made reviewing and uploading documents a painless process. Overall I’m completely satisfied with Veterans United and I recommend them to any veteran seeking a home loan.

headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

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3 out of 5 Stars
Would Recommend

Overall my experience with the VA home loan was a nightmare and there were definitely things Veteran's United could've done way better. I felt there was a huge lack of communication there between then after the appraisals and the end stages of the closing. It felt like a nightmare and I was finding out had news here and there from outside sources like my realtor that they should have been telling me, but because so much had already slipped past them, like a corrupt appraiser that wasn't doing his job and I was on edge, it felt like they didn't wanna deal with me anymore. Overall my team did fight hard to get me my home though and I appreciate all the trouble Jon went through to get me here.

Response from Veterans United

Hello John,

We appreciate your feedback on this matter. One of our Client Advocate team members has already begun to research your comments, and we will be contacting you soon for more information. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We will also be researching your appraisal process to determine what our team may do in the future to help prevent a similar experiences. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.

5 out of 5 Stars
Would Recommend

Every one was super nice and helpful. They also didn’t show frustration with my millions of questions daily. Thank you to everyone.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Chris Porter

Loan Officer: Chris Porter

NMLS# 1827569

4.5 out of 5 Stars
Would Recommend
headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Jessie and the entire team was amazing! Everything went smoothly from the beginning with the pre approval process all the way to the closing. We had no issues at all and that in itself was a lifesaver for me! I will recommend Veterans United to everyone!

headshot image of Jessica Bailey

Loan Officer: Jessica Bailey

NMLS# 2122253

5 out of 5 Stars
Would Recommend
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

4.5 out of 5 Stars
Would Recommend

Veterans United really went beyond the call to get the deal done. I really appreciate the teamwork and would recommend them!

headshot image of Josh Bowles

Loan Officer: Josh Bowles

NMLS# 1864271

More Reviews

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