I am a nfcu member. I tried to give them my first call but they made me feel as if I wasn’t up to there standards. So I got ahold of tim and his crew (Jamie) and never looked back. They are a great group of people who work hard and appear to love what they do.
Couldn’t ask for a better home buying experience. From start to finish the entire process was just a little over a month.
Absolutely great experience - the team gets it done, done right, and smoothly! I personally won’t go anywhere else!
This was one of the worst experiences I have ever had it took from June to September to close our loan I would never recommend this company to anyone
Response from Veterans United
Hey Jerry,
I’m really sorry to hear about your experience and the long timeline it took to close. I totally get how frustrating it must have been to go through months of delays, especially when buying a home is already such a big process. That’s not the kind of experience we want for our customers, and I wish we could’ve done better in your case.
If you’d be open to talking more about what happened, my team would love the chance to dig into this and see how we can improve. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
My team was the best.
Professional, patient and explained everything. Buying is stressful and they gave me what I needed to be confident in our choice.
Kennedy really took care of me on this new loan. I'm really lucky to have had his help with all of this. Thanks again!!
The Veterans United team was absolutely amazing to work with. Any questions that were asked no matter when it was, were answered immediately The entire team was very personable.This was my first experience with Veterans United and I would recommend to anyone. This team made the long process of home buying painless and a very smooth process.
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VETERANS UNITED did a good job Handling the buying of our house I would send business your way and I will buy another house with you all in the future. Thanks for everything helping this Veteran and his family God Bless Thanks Lonnie and Diana Calbert...
The checklist was great. A message stating there are two lists of items to do would be great. To clarify
