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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

434,692

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 434,692 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

5 out of 5 Stars
Would Recommend
headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

4 out of 5 Stars
Would Recommend

Good experience at the beginning of the process. Little slow on the loan coordination and closing process. Need little clean instruction on the To-Do list.

headshot image of Gabe Marley

Loan Officer: Gabe Marley

NMLS# 2362261

5 out of 5 Stars
Would Recommend
headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Anderson

Loan Officer: Jeremy Anderson

NMLS# 1493972

5 out of 5 Stars
Would Recommend
Photo submission from Shanna W.

My experience working with Veterans United was a super easy process. I was nervous at first, because I was thinking that I’m a young 30 year old, that wouldn’t even know where to go or what to do when it comes to purchasing a home. Veterans United made it very easy, they guide me step by step throughout the entire process. If I didn’t know something or wasn’t clear with anything I bumped into, I would ask and they had the resources and tools to help. All you have to do is make a call and they are there to help! Thanks a lot team you are all awesome!

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

4.5 out of 5 Stars
Would Recommend
headshot image of Luke Kissner

Loan Officer: Luke Kissner

NMLS# 2282290

5 out of 5 Stars
Would Recommend

Agent Mike Smith & Team are excellent at their jobs. Not only are they efficient , but patient with their clients. I was blessed to work with such a through team !

headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend

The VU team was thorough, efficient, courteous, and timely with all my questions and concerns. The VU phone app worked pretty well, which was a nice surprise. Alyssa Aylor was superb as she helped guide me through the process, answering my questions that I had throughout the entire loan process. Five stars for her and her team.Hoo WooCheers

headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
Would Recommend

This is a great company to work with and I would highly recommend to others.

headshot image of Charles McKee

Loan Officer: Charles McKee

NMLS# 2053706

4.5 out of 5 Stars
Would Recommend

The process with Veteran's united was a great experience from beginning to end. I could not have been happier with the process that Amanda, Michael, Chris, and the rest of the team worked with us to get the loan completed. As the VA loan process is stringent, I did have some issues with verification of my service, as I have been out of the military for over 30 years, but Amanda and her team helped me navigate the hoops, and the process went smoothly after that. My only issue was the short window of time from loan approval to the closing, which put the seller in a bind for moving time, and led to some concerns on the day of closing that they would not be out of the house, but it worked in our favor.Thank you to Amanda and the team for all the work put into the process, I was very impressed with the level of service, the communication, and the ease of uploading documents into the system for review and approval.

headshot image of Amanda Tiongson

Loan Officer: Amanda Tiongson

NMLS# 2676318

4.5 out of 5 Stars
Would Recommend
headshot image of Charles Saulberry

Loan Officer: Charles Saulberry

NMLS# 2319918

5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

I recommend them to any veteran. When I got to my closing, I did not have as much paperwork to fill out because of the great team I had with Veterans United.

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

4.5 out of 5 Stars
Would Recommend
Photo submission from Vincent D.

Highly recommend it to Veterans or active duty personnel! Great service who really looks out for you. Not just loan services, but also insurance quotes, and realtor recommendations with incentives. Hard to find organizations that really are working for the customer and in this particular case, the service member. Thank you to Cindy Tolster and Veterans United for your help, support, and professionalism throughout this major life event.

headshot image of Cindy Tolster

Branch Manager: Cindy Tolster

NMLS# 455905

5 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend
headshot image of Kelly Stephens

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Absolutely recommend. I was walked through the whole process. Very straight, no nonsense and the processed was streamlined.

headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
Would Recommend

Veterans United Home Loans deserves ten stars for their outstanding service and genuine commitment to veterans and their families. From start to finish, the process was smooth, transparent, and surprisingly stress-free. Every team member I interacted with was knowledgeable, responsive, and truly cared about helping me succeed—not just getting the loan done.
They walked me through every step with clarity and patience, making sure I understood my options and felt confident in my decisions. Their online platform is intuitive and made uploading documents and tracking progress easy. But what really stood out was the personalized touch—they treated me like more than just another borrower.
If you're a veteran or military family member looking for a loan company that respects your service and values your time, Veterans United is the one to trust. I recommend them wholeheartedly.

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend

Daren and his team were amazing! They made home buying a smooth and easy process and they were always there to answer any and every question we had.

headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend

Veterans United made the home buying process a lot easier for me. Great communication and assistance along the way.

headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

2.5 out of 5 Stars

My overall experience was NOT great! Although buying a home is overwhelming but it wasn’t just overwhelming it has been very discouraging as well as just disrespectful from certain team members. The lack of communication from Chris who was our loan officer NO ONE was able to get a hold of him and when we did which was all of five/seven times it was mostly due to calling supervisors and even still his attitude towards everything was disappointing. Kathy was the one handling EVERYTHING and with that there were times where she could NOT legally disclose anything which where Christopher was supposed to come in at! Underwriting was nick picking at EVERYTHING! We were supposed to close 06/30 and although there were things that needed to be addressed on our end , we would send over one thing they pop up with another which prolonged closing 47!!!!!!! Days to be exact and we were homeless with a baby and there was NO compassion for that! Insane! Overall, Kathy deserves a raise and so does Brock they were amazing! It has been stressful for us all, yes ! And to both Jason and shanelo, thank you!!!!!

Response from Veterans United

Hi Julie,

I’m really sorry to hear how tough this experience was. Buying a home is already stressful enough, and it’s unacceptable that you felt dismissed, discouraged, and left without clear communication—especially during a time when you were in such a vulnerable spot. That’s not how things should go, and I want you to know your feedback is being taken seriously.

It sounds like there were some major breakdowns along the way, and I can’t imagine how hard those 47 days must have felt—especially being in limbo with a baby and no home. I’m glad to hear Kathy, Brock, Jason, and Shanelo were bright spots in the process, and I’ll make sure your kind words get back to them. That said, it shouldn’t take heroics to get through closing.

I’d really appreciate my team having the chance to look into this further so we can understand what went wrong and make sure it’s addressed internally. Please don’t hesitate to reach out to me directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday—but we’re always checking messages.

4.5 out of 5 Stars
Would Recommend
headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend
headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

4.5 out of 5 Stars
Would Recommend
Photo submission from Tamara J.

I felt that she cared about my needs as a first time home buyer. She answered all of my questions and made sure I understood the process.

headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Would Recommend
headshot image of Leah Maloney

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend
headshot image of Bailey Ganz

Loan Officer: Bailey Ganz

NMLS# 1887649

5 out of 5 Stars
Would Recommend
headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend
headshot image of Jayden Ludwig

Loan Officer: Jayden Ludwig

NMLS# 2486863

More Reviews

See all 434,692 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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