Ashley and team: Thank you SO much for making this experience go as smoothly as possible! Being able to purchase my great grandmother’s house and get it back in the family is just incredible. I can’t wait for all the memories me and my children will make here. Thank you for making it possible!
Very professional and available when ever needed
Tina and Dana were exceptional! I couldn’t have asked for a better experience with this team!
Dane & Team were great to work with! All questions were answered expeditiously & honestly; couldn’t ask for anything better!!!
Veterans United made the whole loan process a breeze. I was kept informed all throughout the process. The online portal made it easy to submit documents and complete necessary steps. Thank you VU! From offer to close, VU team Josh Jennet, was on deck and ready to help. The whole team made the experience painless and with the online status and to-do lists made it effortless. Past home buying experience can't compare. All my questions were answered when I needed them answered. Thank you, thank you, thank you Veterans United for making my condo ownership dream come true for this female Navy veteran.
Everything was amazing from my loan officer to my agent to my home buying concierge! They were on top of everything and if I needed help or had a question everyone was right there!
Exceptional and Professional service. Process was easy and stress free.
The app makes communicating with all parties incredibly easy, and is simple but effective.
It appears to us that there wasn't very good coordination between team members and every time we got our to do list finished there would be several more added. It was very stressful. The closing was the longest we have ever endured and was confusing with the insurance.
Response from Veterans United
Thank you for taking the time to share your experience, David. I'm sorry the process felt so stressful and confusing. I understand how discouraging it can be to complete your to-do list only to have additional items come up, especially when you're already working toward closing.
Clear communication and coordination are important throughout the homebuying process, and I appreciate you sharing where your experience fell short. I'd like the opportunity to learn more about what happened. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Buying a home was a smoother process than we thought, all thanks to the hard work from VU! Thanks Chance & Team, y’all rocked! If you’re going VA then the only choice is VU.
When things got tough these guys really pushed hard to make it through. Could not be any happier with their performance, Thank You to the whole team.
The whole process was quick, easy, and painless. The whole staff that has worked with me have been extremely helpful answering any and all of my questions. I would recommend Veterans United any and every time.
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Karol Hart is a star. She helped us with our first house, the process was smooth, and transparent. We went back to her for our 2nd house purchase and the process was as smooth as the first time around. Keep up the good work.
Nathan was an absolute rockstar and felt like a trusted friend throughout the whole process. There were times I didn't think it was going to happen and wanted to quit but Nathan consistently went above and beyond to ensure I had every chance at success in securing my new home. 100/5 Stars. Thanks Nathan, you’re a real one.
Outstanding experience from start to finish. The team was highly professional, responsive, and made the home buying process seamless. Highly recommended.
Mike, Shane and Neisha were very professional, resilient, proactive and reliable. I would gladly recommend their services to my fellow Marines and Shipmates in the future. Thank you again for your support. I want to give the Veterans United team a show out for all of the heavy lifting and resilience they exhibited getting me and my family into our new home. Mike and his great team…Neisha and Shane were fantastic, as well as the concierge folks. This was a great way to conclude over 41 years in our beloved Marine Corps. God bless and Semper Fi Merry Christmas! Dwayne and Verona Whiteside
Taylor and her team are most knowledgeable and were able to easily handle every issue that came up during the process.
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