Buying a house is stressful! The system they use made this as easy as one could hope for. I enjoyed the portal, the check list, and the easy communication from the entire team. From text messages to phone calls if I needed more education on what to do or why we are doing something. I was able to close quickly as well.
Working with Jeff and his team is always an easy and painless experience. Jeff makes every transaction as seamless, painless snd as raasy for me as possible. I look forward to the next time. Thank you Jeff
As first-time homebuyers, this process was entirely new to us. Our loan specialist and team were pretty great! The underwriting process went smoothly, and any necessary items were requested promptly through the portal. I would say the stress of waiting for your clear to close never really alleviates until you have your keys in hand. It was just a little over 30 days from when we found our home until we finally had the keys in hand! I can say with confidence that our team worked diligently to keep the process moving forward. There were a few lapses in communication among the many moving pieces and parties involved in the home-buying process, but once we ironed out the details, everyone worked tirelessly to get us across the finish line!
Everyone, from the loan team to the concierge, was absolutely amazing and the support they provided throughout was OUTSTANDING.
My experience working with Veterans United was a super easy process. I was nervous at first, because I was thinking that I’m a young 30 year old, that wouldn’t even know where to go or what to do when it comes to purchasing a home. Veterans United made it very easy, they guide me step by step throughout the entire process. If I didn’t know something or wasn’t clear with anything I bumped into, I would ask and they had the resources and tools to help. All you have to do is make a call and they are there to help! Thanks a lot team you are all awesome!
I used Veterans United to access the VA loan for my first home and did it across country on top of that. Veterans United provides a working team for you and an app that simplifies all the steps, processing, and paperwork involved in home buying. All things considered Veterans United made this home buying process as simple as it could be and has been such a great help to me. 10/10 would recommend. Just hope you get a good loan team and if not, I’m pretty sure you can request a new one. My team was amazing.
Ms.Streeter is extremely knowledgeable of the VA home finance process.She made many task effortless .
Probably some of the hardest working people on the planet. They will not quit until they have did everything possible to get you your loan.
Veterans United team is fast, friendly, and very informative especially with first time home buyers. There is full transparency with no hidden fees. I would always reccomend them to everyone.
They work hard for us, and get the job done. Great team!
Highly recommend it to Veterans or active duty personnel! Great service who really looks out for you. Not just loan services, but also insurance quotes, and realtor recommendations with incentives. Hard to find organizations that really are working for the customer and in this particular case, the service member. Thank you to Cindy Tolster and Veterans United for your help, support, and professionalism throughout this major life event.
Great people to work with!
excellent to deal with, answered all my questions and stayed in contact throughout the whole process.
Everyone was absolutely great with the help they gave me. All my questions were answered and I couldn’t be more grateful
This process seemed to take forever. Communication wasn't the greatest. Pictures we sent were accepted, then were lost, then resent and then not acceptable. We were losing hope near the end of this because it felt like jumping through hoops right until the last moments at the closing which finally happened thank God. Lots of ups and downs through this process.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful the process felt and that communication wasn’t as smooth as it should have been. Having to resend documents and face delays can make an already complicated process even tougher, and I can understand how discouraging that must have been.
I’m glad to hear things came together in the end, but I’d still like for my advocates to have the chance to look into what caused the confusion with your file so we can do better moving forward. When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
I felt that she cared about my needs as a first time home buyer. She answered all of my questions and made sure I understood the process.
The home purchase was very quick and painless.
My team is amazing from the start to the end they all put there 100%, into getting me into my first home and they made it stress free and an easy process. Stephen, Mason, and everyone that was involved in my process all where amazing. My VU Team are the best, thank you all for your support, and dedication to helping veterans like me, and all your guys best efforts. Thank you Veterans United.
