Amazing team!!
Wonderful people the team was wonderful!
They all helped from the start to the end
If you want to leave a positive review for Veterans United, you could say:> **I had a great experience with Veterans United throughout the home-buying process. Their team was professional, responsive, and patient in answering all of my questions. As a first-time homebuyer using my VA loan, I really appreciated having people who understood the process and helped guide me through each step. Despite some challenges along the way, they continued to communicate with us and work toward getting us to closing. I’m very grateful for their support and for helping my family achieve our goal of becoming homeowners. I would definitely recommend Veterans United to other Veterans and military families.**
Veterans United made the whole loan process a breeze. I was kept informed all throughout the process. The online portal made it easy to submit documents and complete necessary steps. Thank you VU! From offer to close, VU team Josh Jennet, was on deck and ready to help. The whole team made the experience painless and with the online status and to-do lists made it effortless. Past home buying experience can't compare. All my questions were answered when I needed them answered. Thank you, thank you, thank you Veterans United for making my condo ownership dream come true for this female Navy veteran.
Jeff and his team are phenomenal and do amazing and speedy work to get you into your new home and the process is simple and streamlined.
Steve was awesome. Very communicative and personable. Made the experience great
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Matt, Melanie, and their team went above and beyond for my family throughout a transaction that took nearly a full year to complete. At every turn, they provided thoughtful guidance, helped us navigate difficult decisions, and gave us the confidence and peace of mind that came from knowing we were working with people who genuinely cared. This was my second experience with Veterans United, and I specifically returned because of the exceptional service Matt provided during my first home purchase. Once again, the entire team exceeded expectations and went above and beyond to help us get to the finish line. I cannot recommend Matt, Melanie, their team, and Veterans United highly enough—they are truly a first-class team that consistently gives their very best to their clients.
Justin and team were with me every step of the way. They explained everything in depth and tried to work as best they could within the requirements I needed by closing on our home. Justin even answered phone calls over weekends and around holidays. Fantastic experience during this home buying process.
This is the second time I've used Veterans United to get a home and everytime, I got in the home. They do not stray from professionalism. David Kitchen and his entire team looked out for us the entire way through the homebuying process. Any time we had questions or needed help they were always quick to respond. Thank you again Veterans United. We appreciate you.
I was kept up to date from start to finish, this kept my anxiety low 😁 if I had a question a simple phone call, text or email took care of it. Clint team members were fantastic to work with.
Buying a home was a smoother process than we thought, all thanks to the hard work from VU! Thanks Chance & Team, y’all rocked! If you’re going VA then the only choice is VU.
As a dual inter service military family, transition can be extremely difficult. However, we have used Veterans United once more to purchase our 3rd home. Our loan officer Billy Jones and the entire support team made the process completely seamless.
They were responsive, patient, and walked us through every single step with total transparency. Whenever we needed clarity or had a last-minute question, they were right there with expert guidance and a reassuring attitude. Thank you for helping us with another cross-country transition.
My team was the best they supported and handled problems fast. Even with drastic changes they kept things working right. And its do to their efforts that I find myself as a home owner. And to top it off each part of the team helped answer questions and provided feed back. Im sure they were working with other clients at the same time but I felt like I was their top concern. If your looking for the best I would say my team is. Neil Hansen, Jeremy Patterson and Noadiyah Jones are people i will recommend to anyone.
I want to thank my homebuying team for all the continued support and assistance! I truly couldn’t ask for a better experience!
They were so patient and understanding they answered my 1 million questions even when I asked them to three different times. They never got frustrated with me even when I got frustrated. It was great having a team.
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Really impressed with the professionalism and timeliness of our service with Veterans United.
VA United was very helpful and patient with me especially being a first time home buyer and a vet.
Mike, Shane and Neisha were very professional, resilient, proactive and reliable. I would gladly recommend their services to my fellow Marines and Shipmates in the future. Thank you again for your support. I want to give the Veterans United team a show out for all of the heavy lifting and resilience they exhibited getting me and my family into our new home. Mike and his great team…Neisha and Shane were fantastic, as well as the concierge folks. This was a great way to conclude over 41 years in our beloved Marine Corps. God bless and Semper Fi Merry Christmas! Dwayne and Verona Whiteside
Everyone was so helpful and very patient with me with all my questions and very kind.
All I can say is I’m glad it’s over very disappointed would not have even chose this group if I knew it wasn’t affiliated with the veterans . The checklist should be provided at the beginning to
Give an idea of what’s needed documentation should
He received faster and tracking to prevent repetitive request to many hands one person should be assigned for communicating and not Abby she is rude
Response from Veterans United
I'm sorry you walked away from your homebuying experience feeling disappointed, Anita. I understand how frustrating it can be when you're unsure what documentation will be needed, receive repeated requests, or feel like you're communicating with too many different people throughout the process.
I also take your concerns about how you were treated seriously. I'd appreciate the opportunity to learn more about your experience and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
