Everything went Great.See comments from question #2
This team made my first VA home buying process so easy with minimal stress. Experts in their field and that shows. I will definitely use Veterans United in the future and highly recommend them.
Best in class
Ryan has been on top of things the whole time and explains everything very well. He reached out about financing a better loan without me having to ask.
Rachel and Stephanie were amazing! They never hesitated with my million and one questions over and over. They never made me feel “less than” with all my crazy questions and extra I asked of them. I am so blessed to have such an incredible team help me!
Thank you all so so much!! You all were amazing, and I’m so glad to have worked with you all!!
This was the absolute best experience we ever had purchasing a home. thank you all so much!
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I highly recommend at least contacting veterans united for a quote. I was impressed by the level of customer service and consideration of my time/schedule/preferences. Also updating with any changes immediately and making sure you are well informed and will answer any and all questions.
This is our second time using Veterans United/ Josh Kittle, great service each time!
Our team was fantastic and timely with everything! Huge shout out to all of them for all their help!
I have used VU before and I will again, if I ever need to.
All in all I had a great experience with Veterans United. I spoke with Holly first and I did my shopping around for several other loan options and I can say without a doubt that not only did Holly win me the rate, but she won my trust. A win win I would say.
Thank you VA United.
I previously avoided applying for a VA loan due to the multiple miles of red tape and loop holes in place. After speaking from a few other veterans in the last year and hearing their VA loans went through without many hassles, I reluctantly decided to give it a try. After working nearly three months to get our loan to closing, I have deduced that the VA loan system has not changed much from what I remember and that my colleagues that informed me got off lucky. Our loan officer Kat was very nice, cordial, polite and willing to help, but I believe this process involves too many individuals. We felt we had to re-supply the same info over and over, just to another individual in the chain. The whole process needs to simplified and better communication amongst the lending staff. We are happy to have this wrapped up as we nearly pulled the plug to pursue conventional lending.
Response from Veterans United
Hi John,
Thank you for taking the time to share your experience, and congratulations on getting your loan to closing! I’m really glad to hear that Kat was supportive throughout the process, but I’m sorry that the overall experience felt cumbersome and frustrating. The VA loan process can sometimes be more involved, and I completely understand how having to repeatedly provide the same information can feel overwhelming.
Your feedback is invaluable, and it's clear we have some areas where we could streamline communication and make the process smoother. I appreciate you bringing this to our attention, and I want you to know that we’ll take this seriously as we work to improve our process.
If you have any more thoughts or if there’s anything else I can help with, please don’t hesitate to reach out. You can contact my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out whenever is best for you.
Thanks again for trusting us with your home loan, and I hope you’re enjoying your new home.
