Just make absolutely clear that the service member needs to work with the ASSIGNED realtor to alleviate all the confusion caused by the multiple team members contacting the buyer. This will ensure when a competing realtor says they work with VU many times the service member understands that they are not the assigned realtor and it WILL create issues with the programs available
Kari always answered my question when i asked if she don’t know the answer she went to Samuel. Thank you for that
Thanks for everything including the gift we received. It was very thoughtful and we loved working with VU.
I would definitely use this service again and would hope to have the same experience with the most kind and helpful team I’ve ever worked with.
Overall, a great home buying experience!
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This is my 3rd home purchase using Veterans United, and they always make the home buying process straight forward and allow the process of purchasing a home to be exciting.
Thank you Nick and team!
Always a pleasure….
Leo
Thank you for everything 😁
As I've shared Veteran United is the way to go if your a veteran and it's your first house they will go all the way for you.
The loan team was amazing! Both Nicks on my team were super helpful and understand. Arlem helped the underwriting. Thank you guys so much
The appraiser was horrible took almost 4 weeks to get report back and would not answer anyone’s calls or texts.
They were speedy professional caring I couldn’t ask for a better mortgage company!
My husband and I were thrilled with our experience with Veterans United. Everyone was quick with their responses and I loved the portal with my list of To-dos. That was great. Hopefully the interest rates will go down and we can work with Stephen Bash and the crew again. Thumbs up!!!!
With an event so important and stressful, especially being first time home buyers. Being unable to reach anyone, this whole process, leaving voicemails, text messages, was the worst part and experience of this whole process. We are grateful for VU being able to help us purchase this house, and getting us a loan, but the service we received on this end was horrific. I genuinely don’t think a single thing went as planned, but we had to adapt to any changes that were being made due to our schedules or the current living situations at the time. The only time I received an immediate call, was when I had been trying to reach our loan officer and couldn’t and finally got ahold of who I believe was a team lead (Justin?), and then complained about the poor communication, then and only then did I receive a phone call within minutes. Numbers were misconfigured from the start causing more stress, “just sign it, it’s not the final paperwork” when we would ask why we owed closing cost when we negotiated for sellers to cover it all, or what does this mean. Again, we are eternally grateful and thankful for VU in assisting us in buying our first ever home, and sending the box with toys for the doggos, very grateful, and heartwarming. The communication however brought an excessive amount of stress, to an event that is already stressful in itself.
The process went well and the team made sure to stay on top of everything. Thank you!!
This team was absolutely amazing. I would not have my house if I didn’t have them helping me and guiding me.
