You aren't just getting a loan when you choose Veterans United, you are getting an entire team that is absolutely amazing. There isn't a better company to choose when buying a home if it's your first or your tenth house. These guys are absolutely incredible! Thanks to the great team we worked with at Veterans United, we were able to finally purchase our dream home! We did the easy part of finding it, but our VU team is the one to make it all happen. We are so appreciative of everything they did for us and wouldn’t have chosen anyone better. Thanks so much for making our dreams come true!
Everything went well until closing. I had to be out of my apartment that night and discovered my wife was put on the title in spite of me saying "NO" multiple times during the process. When I inquired about this, I was initially told she SHOULD be on the title given that I am married.My wife and I had discussed this and believed limiting liability for anything property related was the safest option given the multitude of legal protections I enjoy as a service member.Those wishes were not respected and I was forced to choose between standing on principle and having a roof over my head. I chose to keep the roof over my head. After I explained my rationale, they appeared to change tune and claim it was a glitch in the system. I don't know how much weight I put in this explanation.I am not happy about this. It was not their decision to make. They haven't offered a plan of action on how this is going to be corrected without me incurring any more personal expense.Whatever good VU did during the underwriting and closing process is unfortunately negated by the lack of respect shown for my title preferences. Completely uacceptable.
Response from Veterans United
Hi Kristian,
I’m really sorry to hear how things unfolded for you at closing. That must have been incredibly stressful—being on a tight deadline to move while also facing something as personal and important as a title decision you thought was settled. I can completely understand why this would feel like a breach of trust, and I don’t blame you for being upset.
You clearly communicated your wishes, and it’s deeply frustrating to feel like they weren’t respected. Whether this was a technical glitch or a breakdown in communication, it left you in a position no one should be in—forced to choose between your principles and your home. That’s not the experience we want to deliver, and I’m really sorry that happened.
I’d really like to learn more about what went wrong here so we can dig into the details and work with the right people internally. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, but feel free to reach out anytime.
I will absolutely recommend Nick to my friends and family. He guided me through the process and I was very impressed by his willingness and commitment. Thanks Again!
The entire team supported me throughout the process, making everything smooth and effortless from start to finish.
Thanks for all your help and assistance. Loving the house!
Joel, Austin, and Nichole were exceptional. They've guided, supported, and reassured us every step of the way. We are eternally thankful for all of their work and attentiveness. We can't speak highly enough of them.
Tripp was awesome and answered my questions in a rapid communication styling. He was able to relay information about the entire process in great detail that made each part understandable.
Anthony Tewogbade, loan officer, was absolutely AMAZING!!!!! I can’t express how much I appreciated his knowledge and ability to provide great information. This process was new to me but he and Sam Miller, loan coordinator, made it easy to understand and were always available to answer questions and kept me updated on To-Do’s. The made the process so easy to follow.
Ready to see for yourself?
Experience first-hand why 340,206 homeowners give us a perfect score!
This was my 3rd time trying to get a home and thanks to Billy and his team, I am now a proud homeowner.
I would recommend Veterans United to all of my fellow veterans for their home buying experience. We couldn’t be happier with the service and support Veterans United provided throughout our home buying experience. Clayton Meldi and his team did a phenomenal job from our first conversation through closing and move-in.
Veterans United is The best for a VA loan. They have the knowledge and the skill to cover any problems that come up.
