Overall the experience was good and veterans united was very responsive. We are in our new home on time and everything worked out. The online portal is an awesome feature. We would probably use VU again.There are some things that can be improved -We qualified for a military grant in our state. But about halfway through the process was being told by veterans united we couldn't use it due to our locked in interest rate. I ended up reaching out to the state myself and pushing and questioning veterans united - turns out I was correct and we were able to use it. I'm not sure where the disconnect was.We had an appraisal that was passed and clean only for it to be revised by the underwriters after realtors had already been told it was clear. Our loan office pushed back for us - but wasn't getting a response from the underwriter. I asked to request a waiver from the VA but was told no no- we will hear back from the underwriter. A week later no word- and turns out the underwriter was on vacation??! Two weeks later we submitted the waiver and was approved the same day. Seems all that delay and stress could have been avoided.We used a VU realtor because we were told we received a small credit. Turns out that isn't allowed in our state- we should have been told that up front- veterans united did not have accurate information.
Anne, Cara, and Sarah couldn’t be recommended enough. My family and I ran through many bumps in the road throughout this purchase from changes with my job, credit issues, and appraisals. No matter what was thrown at us, they had so much patience and never gave up on us. Because of them, we were able to close on our home and start a new beginning. Thank you so much
Great job!
Taylor is phenomenal! Man of his word.
It was a tough journey and there were times that I thought that I wasn't going find a suitable home in this market. God blessed me with a team that didn't give up on me and coached me the entire way.
I can't believe how fast and easy this was this time because I've bought a house years ago and it wasn't this fast and easy.
We had a great experience with Bailey and Seth. Their customer service was outstanding, and they went above and beyond to help us. Truly grateful for their support! Our first home buying experience was seamless
Wish I would’ve known to hold off on insurance until closing date was established. Had to jump through hoops to redo policy.
Heidi at VA was the very best!
I will only use Veterans United from now on. My Wife and I were excited about working with Zach Roberts, We were referred to him by my Brother, (Eugene Russell ) Zach made this purchase nearly stress-free. It was truly a pleasure working with Zach and the entire Veterans United Team. My lender from this point on.
The experience was FANTASTIC with Veterans United. Being a first time home buyer, I was worried that I would miss something or do something incorrect, but Veterans United made it so easy to understand the process and help me close!
Everything was great.
Veterans United truly makes the home-buying process smooth and stress-free. From start to finish, they handle every step with professionalism and care, breaking everything down in a way that’s easy to understand. What could have been an overwhelming process was made simple, quick, and worry-free. For fellow veterans looking for a team that understands your needs and has your back the entire way, Veterans United is an outstanding choice.
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Everyone was awesome to work with. Very present and helpful!
You aren't just getting a loan when you choose Veterans United, you are getting an entire team that is absolutely amazing. There isn't a better company to choose when buying a home if it's your first or your tenth house. These guys are absolutely incredible! Thanks to the great team we worked with at Veterans United, we were able to finally purchase our dream home! We did the easy part of finding it, but our VU team is the one to make it all happen. We are so appreciative of everything they did for us and wouldn’t have chosen anyone better. Thanks so much for making our dreams come true!
