Couldn’t be happier made it super easy for me
After 19 years of globe-hopping, VU facilitated a soft landing into our dream home. Aaron Swanner and his team treated us with respect and dignity during one of the most stressful times in our life. They are quintessential professionals- experts at what they do mixed in with genuine compassion for humanity. Aaron referred us to an awesome agent and wrapped up our loan with a bow. He’s truly a ROCKSTAR and we will refer friends every opportunity we get!
To easy, I was confident and informed. Thank you to the team that made my life easy in this stressful time!We are a family, we may not look the same, but we a family.That was my experience!
Ginny and her team were phenomenal. Always a step ahead of what needs to be done. The VU app was easy to use and made things seamless. Definitely recommend VU to any Veteran looking to use their benefits!!
Dear Veterans United Team,As a first-time homebuyer, navigating the home loan process was new territory for me, though I’ve managed several six-figure loans for work. While those experiences differ, your team truly stood out for all the right reasons.Since 2018, I’ve been in touch with Macenzie and the team, exploring the possibility of purchasing my first home in a highly competitive market. Each time I reached out, I was met with genuine enthusiasm, a strong willingness to assist, and an impressive depth of knowledge. As the first in my family to buy a home, it took years to fully understand the process and prepare myself. Your patience and guidance made all the difference.Thank you, Veterans United, for your exceptional support. I’m thrilled to recommend your team to anyone I know and look forward to working with you again in the future.With gratitude,Kyle
Very easy to understand what they needed and the team was always on top of everything!!
I would 100% recommend Veterans United. This is my second time using this company to purchase my homes. Veterans United was always helpful and informative. They answered all my questions and concerns. The staff is very professional and attention-to-detail. They will provide you the best recommendations and they will always communicate with you to ensure that you get the home you want!
The team overall was excellent and on point. Dorian was absolutely outstanding in his efforts and skills to get the job done. It was truly a pleasure to have Veterans United as my mortgage loan provider. Way to go!
Veterans United was amazing! We wouldn’t recommend anyone else but them to work with in the future.
My loan officer Rhett Thompson and his team guided us through the home buying process and were exceptionally professional. The team kept us informed and communicated what was needed. We closed rapidly and my wife and I are new homeowners. Thanks team!
Jaimie and everyone on the team did a wonderful job. This is our second house with Veterans United. Probably won’t be our last. If we move again, Veterans United will be our go to loan provider. Great job.
Awesome company to work with
When other lenders turned me down because of my credit score, Veterans United didn't bat an eye and set me up with an in-house credit specialist (Susan Ripley) who guided me through quickly raising my credit score so I could qualify for a loan. This was especially important because I had 45 days to put in an offer or move out of the unit I had been living in for a decade and I was not prepared at all to purchase a home. The entire team was goal oriented and supportive.
We had a wonderful experience. Our team who had assisted us was very helpful and knowledgeable every step of the way. Jessica Pratt was outstanding and couldn’t thank her enough for her assistance during this long process for our family.
I was disappointed at first but then I became irritated and then just plain mad. There FOUR to many people in this process. None of them knew what was actually happening and most had the wrong understanding of what was expected of them and what the needs of the customer was. I’ve bought over twenty properties in my lifetime while not the worst of the group this was definitely in the bottom twenty percent and I paid you thousands of dollars to do this unexceptionable service to me. I guess I’m to blame for this. No I won’t be putting my name on the line for the group who didn’t take care of there customer. I’m gonna stick to one person deal with one person hold one person responsible. This shot gun affect is a very bad experience.
Response from Veterans United
Hey Michael,
I really appreciate you sharing this, even though I’m so sorry to read it. Having a confusing or disjointed experience—especially with something as important as buying a home—has got to be incredibly frustrating. You’re right to expect more clarity and coordination from us, and I hate that we didn’t deliver that for you.
It sounds like we put too many voices in the mix and didn’t have a clear enough plan for how to support you. That’s on us. The “shotgun” approach you mentioned isn’t how this process should feel, and I’m sorry it left you feeling like no one was truly owning your experience.
If you’re open to it, I’d love my team to dig in more with you or learn anything else you’d be willing to share. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Corey and his team made the process easy. They Captain open communication line and always answered any questions that I had no matter the time of day.
