The whole process was quick, easy, and painless. The whole staff that has worked with me have been extremely helpful answering any and all of my questions. I would recommend Veterans United any and every time.
Karol Hart is a star. She helped us with our first house, the process was smooth, and transparent. We went back to her for our 2nd house purchase and the process was as smooth as the first time around. Keep up the good work.
Nathan was an absolute rockstar and felt like a trusted friend throughout the whole process. There were times I didn't think it was going to happen and wanted to quit but Nathan consistently went above and beyond to ensure I had every chance at success in securing my new home. 100/5 Stars. Thanks Nathan, you’re a real one.
I just want to thank Aimee Hall and Jaclyn Dwyer for helping make this a realization. Aimee was a God sent, going beyond the call and filling the duo role of Loan Officer and Real Estate Agent. Thank You from the bottom of my heart. Open up the purse string and show your employees how YOU appreciate how they take care of your customers by...GIVING THEM A RAISE!!!! LOL...They were awesome.
Outstanding experience from start to finish. The team was highly professional, responsive, and made the home buying process seamless. Highly recommended.
Taylor and her team are most knowledgeable and were able to easily handle every issue that came up during the process.
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Thank you so much TEAM for all your help in making our dream home happen!!! So thankful that we decided to seek assistance regarding our home loan with Veterans United and spoke with Ryan Clearwater, (so proud to say) our loan officer, who provided us all the information and assistance we needed; as well as with Laura Fry for continually updating us with the process of our home buying adventures and experiences. More power to you all and best wishes. Take care. ~ Romano and Cora ~
The communication was terrible. Not so much with Aaron but Jeremy was terrible. His communication was horrendous. We never got all the information when we needed to, and that caused delays more than a once. Not just us who thought this, the legal teams and the insurance representative all had the same complaints.
Response from Veterans United
Hi Michael,
I appreciate you taking the time to let me know where communication fell short during your experience. I'm sorry communication wasn't as consistent or timely as it should have been. I understand how frustrating it can be when you're waiting on important information, especially when you feel those communication gaps are contributing to delays.
I appreciate you recognizing Aaron's efforts, and I also take your concerns about the rest of the experience seriously. I'd like the opportunity to learn more about what happened and make sure your feedback is heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
This a great experience! They walked me right through and did not rush me. It was very easy to us them.
Jaimie and his team are top tier. Made such a complex move with lots of moving parts happen with out any stress or problems. We can't thank this team enough, just the best in the game.
Adam was amazing to work with. He made the home buying process extremely easy and communicated all the time .
We finally have our dream cabin thanks to Veteran’s United! It was great working with the entire team at Veteran's United! They kept us informed every step of the way along the process of buying our home, and made it so easy to close on time. I highly recommend Veteran's United for any veteran looking to purchase a home with the VA loan benefit!
Did a fantastic job.. not just getting me thru the process but educating me as well!! Communication was outstanding as well as his ability to hand those inevitable situations that arise that nobody plans for…
Thank you for everything!!
I personally wanted everything to be front-loaded so that everything could be taken care of as soon as possible, and to be given the freedom to openly express relevant concerns. I also enjoy personnel that can handle the brash and informal manner in which I conduct my own affairs. The team to which I was assigned exceeded my expectations by a mile. Patient, open with communication, and able to simplify things while adapting to any knowledge I already had. Incredible work all around. No complaints.
Everything went smooth for the most part, and when an issue arose, they took care of it to the best of their ability
